Customer Liaison

2 weeks ago

Melbourne, Victoria, Australia Metricon Full time

Love Where We Work

Metricon Homes, Australia's largest home builder is committed to recruiting outstanding individuals who share our passion for delivering quality, service and award winning living solutions for Australian families.


This is a highly rewarding but challenging role located in our Stylish Mount Waverley Head Office within the busy Building Support Team as the point of contact for customer queries and issue resolution and work across Metro Melbourne, Regional VIC and NSW.

Reporting to the Building Support Manager, your responsibilities will include:

  • A point of Contact for customer queries and issue resolution
  • Management of customer issues and queries
  • Manage and follow escalation and other key business processes
  • Liaise with internal and external stakeholders to manage customer issues and queries; and
  • Assistance in the preparation and management of legal matters pertaining to Customer raised issues including attendance and presentation of matters before Domestic Building Dispute Resolution Victoria and Victorian Civil and Administrative Tribunal (VCAT).

Metricon will offer you:

  • Work arrangements working from home and in the office each week once trained
  • No two days are the same so you learn each and everyday
  • Be supported by a Management Team that has a Culture Where U Matter
  • Free Onsite Parking at our Mount Waverley Head Office
  • Just off the Monash Freeway at Blackburn Road
  • Australia largest, and HIA Voted #1 Home Builder for the 7th Consecutive Year
  • We promote mentoring and provide genuine opportunities for role progression, along with a competitive salary, and salary package opportunities
  • Ongoing learning and development opportunities to help build your skills and reach your potential whether through nationally accredited courses, our highly engaging elearning portal or other comprehensive training programs
  • Attractive housing discounts on our awardwinning homes
  • Volunteer leave opportunities
  • You Matter Physical fitness Global Corporate Challenge, free flu vaccinations, nutrition and mental well being are just some of the programs we sponsor at Metricon to address your well being
  • 24/7 access to our LifeWorks confidential support program which includes coaching for success and navigating personal nd work challenges; and
  • Exclusive access to building discounts, supplier / trade discounts, and retail discounts with big name brands through our rewards platform.
  • Previous experience in Customer Management, complaint handling/issue resolution (preferable)
  • Industry/Product knowledge (preferable)
  • Understanding of Metricon processes and strategic pillars (preferable)
  • High level customer service/experience skills
  • Computer literacy skills (Internet Explorer and Microsoft Office); and
  • Understanding of Sales/Operations/Building processes.
**Metricon Homes complete national police checks on all successful applicants

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