Assistant Project Officer

2 weeks ago

Sydney, New South Wales, Australia NSW Government -Department of Customer Service Full time

Assistant Project Officer Disaster Preparation and Recovery

Temporary opportunity up to 6 months

Full-time 35 hours per week

Location - Haymarket (Sydney) Hybrid

SNSW Grade 5/6

Do you want to help the people of NSW when disaster strikes?


The Disaster Preparation and Recovery team is a new division established by Service NSW to provide a one stop shop for citizens of NSW who are affected by natural disasters such as floods and bushfires.

Our role is to make sure Service NSW is well prepared and responds to natural disasters and other crisis events with effective services that meet the needs of people in some of their most difficult times.

In disasters, Service NSW helps customers understand the support options available through their recovery journey, provides financial supports and stimulus for impacted individuals and businesses, and helps to deliver cohesive services in partnership with other agencies.

Some of our assistance includes helping individuals and businesses access financial assistance they may be entitled to and connecting impacted customers with short and long term housing and other vital services.

The Service NSW team is the human face of NSW government recovery support, and is able to act as the voice of the customer to inform what supports impacted communities might need.

We are already working on simplifying some of the processes people encounter to make it easier for them to get back on their feet.


If you would like to work with a supportive and engaged team that is passionate about the work we do, we'd love to speak to you about joining us.


About the role:


You will undertake a range of project research, analysis, reporting, implementation and administrative activities to support the development and delivery of projects, in line with established project plans and objectives.


Your remuneration

SNSW Grade 5/6:
The package includes the base salary range of ($81,475 to $93,111 plus employer's contribution to superannuation and annual leave loading.

Key Accountabilities

  • Provide project and operational support, including monitoring and reporting on project plans, milestones and deliverables, to ensure time, cost and quality indicators are in line with approved project plans
  • Update and collate documentation and records regarding relevant issues, policies and practices to ensure the delivery of projects complies with agreed project management methodology
  • Undertake basic research and analysis in assigned project areas and contribute to the preparation of project briefs to support informed decision making and planning
  • Assist the project team to complete tasks and implement project plans to ensure agreed outcomes are achieved
  • Communicate with relevant stakeholders to provide updates regarding project status and implementation issues
  • Provide a range of secretariat and administrative services, including coordinating committee meetings and preparing papers, to support project management delivery

How to apply:

Learn more:

A talent pool?will be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

Working at Department of Customer Service


The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture.

We support innovative programs in areas as broad as digital government, consumer protection and major public works.

We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

You Belong Here
We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

For more information, please visit
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Information on adjustments available for the recruitment process

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