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Customer Service and Administration Support
2 weeks ago
This has everything - location, stability, security, a great team and good training
Our client, an Australian owned and operated company designing and manufacturing award-winning innovative plastic packaging solutions, are seeking a customer-centric administration officer.
Your role:
- Provide information to clients about solutions.
- Ensures accurate and prompt order processing and complaint handling.
- Support internal departments: Finance and Account Managers.
- Maintain records of client interactions, transactions, comments, complaints.
- Listen and respond to clients' needs
- Collaborate with sales team to identify and grow opportunities across the range
- Working on new enquiries, quotes and arranging samples
- Create and maintain client accounts including master data and pricing
- Ensures accurate and complete order lifecycle from entry to invoicing
- Ensures customer satisfaction and provide professional customer support
- Provide administration support including Accounts Receivable and Payable
- Permanent fulltime role Monday
- Friday 8:30am 5pm
You will have the following skills and experience:
- Excellent communication skills, and a friendly phone manner
- Previous experience with taking inbound and making outbound calls
- Possess a positive, and customer focused attitude
- Prior experience in servicing a customer base
- A team player that can add value
- Intermediate Microsoft Office
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