Member Service Consultant- Flinders Street

2 weeks ago

Brisbane, Queensland, Australia People's Choice Full time

On 1 March 2023, two of Australia's most successful member-owned banking organisations merged, to form Heritage and People's Choice - Australia's leading mutual banking organisation.

We have dual head offices in Adelaide and Toowoomba, and 95 branches across South Australia, Victoria, New South Wales, Queensland and the Northern Territory, trading under two brands, Heritage Bank and People's Choice.

About the role

As a Member Service Consultant, you will be responsible for providing exceptional customer service to our members. You will build rapport and trust with members by listening to their needs, finding solutions to their problems, and aligning them to the right products. You will work with our members to encourage them to embrace technology and support them in an increasingly digital future.

We currently have a part time opportunity at the Flinders Street branch (Adelaide CBD), offering variable hours, 15-32 hours per week. To support your work life balance, we provide rosters over a 4-week period, and release these 1 week in advance. We are committed to providing service to the communities we serve across Monday to Saturday, and as such are looking for applicants with full flexibility to work across these days.

Here's what you can do for us:

  • make it easy for our members to bank with us
  • build deep and meaningful relationships with our members
  • support our members to use our digital services
  • identify opportunities to promote our products and services
  • reach out and partner with our local community
  • refer members onto our loan specialists
  • prioritise and complete tasks accurately and efficiently
  • navigate multiple contemporary systems and software programs
  • be part of a team and contribute to a successful branch environment


About you

You are a people person who knows what it means to deliver great customer service. As a go-getter, you'll be comfortable striving towards targets and will enjoy helping our members. Don't worry if you haven't worked in a bank before, we will provide comprehensive, ongoing training to ensure you thrive.

Why you'll love working here

Putting 'People First' starts with our team members and we are committed to creating an outstanding working environment where you feel supported, can continue to develop and are proud advocates of our members and our business.

We offer a range of attractive benefits for our team members including career development opportunities, discounts on financial products and services, and celebrate the work of our people through our peer driven recognition program.

When you come to work for us, you'll be joining a team of inclusive, friendly, and motivated employees who value making a difference every day for our members, community, and the planet.

The perks:

  • Career progression opportunities
  • Ongoing training, coaching and support
  • Employee banking benefits and discounted insurances
  • Paid volunteering days
  • Access to our Employee Assistance Program for you and your immediate family members

Sounds like a great place to work, doesn't it? We'd love to hear from you about this exciting opportunity. Click 'Apply Now' and submit your application, including a cover letter and current resume, by Monday 27th May 2024.

We are committed to diversity and inclusion and support candidate requests for adjustments to accommodate disability, illness, or injury, to enable everyone to equitably participate in our selection process.

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