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Frontline Team Leader QLD
3 months ago
Connect Hearing is a well-known provider of hearing health care services with a network of 140+ centres nationwide. Proud to be part of Sonova, the top manufacturer of innovative hearing care solutions available in over 100 countries worldwide.
Sonova is on a mission to help people experience the joy of sound. Contributing to something greater than themselves, their work at Sonova can positively impact people's lives on a daily basis.
Dedicated to delivering client service excellence, we are currently looking for an experienced Frontline Team Leader to join our QLD Connect Hearing clinics. In this role, you will work closely with the State Manager Sales & Operations to lead a team of Client Care Representatives across 15 clinics in QLD, focusing on achieving sales targets, ensuring outstanding client service, and managing day-to-day clinic operations.
What you will be responsible for:
Leading, coaching, and developing a team of Client Care Representatives across 15 clinics in Queensland Creating a customer-centric environment for superior customer care Collaborating with the State Manager to meet or exceed the region's budgets Efficiently managing diary capacity through optimal rostering & appointment management Attracting, leading, motivating, developing, and retaining talent within the regionWhat you need to succeed in this role:
Demonstrated track-record in a similar role Previous experience in a multi-site setting Proven ability to lead and develop a geographically dispersed team Strong communication and interpersonal skills across all levels Willingness to travel regularly Experience in retail and/or medical device industry highly valuedWhat you'll get:
Competitive remuneration package with bonus and car allowance Salary packaging benefits Discounts from over 500 retailers across Australia via our Employee Enrichment Hub Employee discounts on Sonova Products for you and your family Online Wellbeing Centre & Employee Assistance Program (EAP) Access to the LinkedIn eLearning Platform Room for growth and development within and beyond your role A values-driven and people-centered work environment Opportunity to be part of an innovative company in the hearing industry A meaningful and fulfilling role