Customer Service
1 week ago
Main responsibilities will include:
‒ Respond to inbound calls and enquiries
‒ Provide customers with product, service and dealership information
‒ Update the CRM system and ensure quality data capture
‒ Perform outbound call campaigns
‒ Monitor social media channels and respond to customer enquiries and comments
‒ Log calls and assist in report production
Key to be successful in this position:
‒ Excellent customer service skills and ability to build and manage relationships
‒ Relevant practical experience working within a contact/call centre or customer support environment
‒ Relevant practical experience working within an automotive, heavy vehicle or related industry is highly desirable
‒ Quick learner
‒ Previous exposure to and understanding of data and CRM systems
‒ Able to work autonomously as well as in a team
‒ Able to work under high pressure; effective time management skills and ability to meet strict deadlines
‒ Great attention to detail
‒ Positive 'Can Do' attitude
How to apply:
Job Types:
Full-time, Casual
Pay:
$35.00 per hour
Schedule:
- Monday to Friday
Experience:
- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location:
In person
Expected Start Date: 06/05/2024
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