Customer Service

1 week ago


Taren Point, New South Wales, Australia Recruitment Edge Full time

Main responsibilities will include:

‒ Respond to inbound calls and enquiries

‒ Provide customers with product, service and dealership information

‒ Update the CRM system and ensure quality data capture

‒ Perform outbound call campaigns

‒ Monitor social media channels and respond to customer enquiries and comments

‒ Log calls and assist in report production

Key to be successful in this position:
‒ Excellent customer service skills and ability to build and manage relationships

‒ Relevant practical experience working within a contact/call centre or customer support environment

‒ Relevant practical experience working within an automotive, heavy vehicle or related industry is highly desirable

‒ Quick learner

‒ Previous exposure to and understanding of data and CRM systems

‒ Able to work autonomously as well as in a team

‒ Able to work under high pressure; effective time management skills and ability to meet strict deadlines

‒ Great attention to detail

‒ Positive 'Can Do' attitude

How to apply:

Job Types:
Full-time, Casual

Pay:
$35.00 per hour

Schedule:

  • Monday to Friday

Experience:

  • Inbound call centre: 1 year (preferred)
  • Outbound call centre: 1 year (preferred)
  • Customer service: 1 year (preferred)

Work Authorisation:

  • Australia (preferred)

Work Location:
In person

Expected Start Date: 06/05/2024
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