Aps6 Service Designer

2 weeks ago

Melbourne, Victoria, Australia Chandler Macleod Full time

As one of the Australia's largest providers of human resources solutions, Chandler Macleod has a proven track record of unleashing potential in people and companies.

For over 40 years Chandler Macleod's recruitment business has connected leading-edge projects and employers with outstanding business professionals.

  • Our Federal Government client is seeking to engage an APS 6 SERVICE DESIGNER on a 12 month assignment with the possibility of extension.
Position Overview

  • Location: Melbourne CBD
Contract Length: 12 months

Rate:
$55.00-$65.00 per hour (casual)

  • Duties & Responsibilities:
  • Support delivery of the Current State Stakeholder Research component of the Current State Review project for MHWSD; adopting contemporary Human Centred Design methodologies to deliver high quality analysis and synthesis of findings.


 Support the Director
  • Service Design to identify and map current services and stakeholder journeys.
  • Perform customer and stakeholder workshops using quantitative and qualitative online and offline methods, to understand the needs and motivations driving behaviours.
  • Synthesise initial research data to identify themes and patterns leading to stakeholder insights, from which to develop solution design opportunities.
  • Based on research, identify ideas and initial concepts to improve interactions, both digital and in person, communicating findings and proposals in partnership with other Program staff.
  • Facilitate Design Sprints and low to medium complexity codesign activities; including synthesising information quickly and converting ideas into high quality design concepts.
  • Create welldeveloped rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
  • Produce service design deliverables such as customer interaction flows, journey maps, designs, and physical/digital prototypes.
  • Develop and maintain effective working relationships with internal and external stakeholders to achieve team, Divisional, Departmental and Program goals by anticipating and responding to stakeholder needs, and collaborating to achieve best practice design solutions.
  • Communicate project progress, achievements, updated timelines and next steps with internal stakeholders and sponsors.
  • Produce Program and Project management reporting and documentation.
  • Support members of the Strategic Development team; identifying and encouraging development and learning opportunities to support section, Division and Departmental objectives
  • Other duties as directed by the Executive Director
  • Strategic Development, to support the efficient operations of the two programs of work.
  • Support an environment that encourages a willingness to adopt participative workplace practices in line with policies of Workplace Health and Safety, Workplace Diversity, and the Australian Public Service values, Employment Principles and the APS Code of Conduct.
  • Mandatory Key Skills:
  • Strong Design Sprint facilitation and codesign skills. Proven ability to synthesise information quickly and convert ideas into high quality design concepts.
  • Demonstrated experience creating welldeveloped rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
  • Deep theoretical and practical experience in Human Centred Design in complex organisational and stakeholder environments.

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