Manager, Service Management- IT Asset

3 weeks ago


Sydney, New South Wales, Australia Optus Full time
**Manager, Service Management

  • IT Asset & Service Configuration Management**:

Date:02-Jun-2023

Location:
Sydney (Macquarie Park HQ), Australia

Company:
Singtel Group

Job Summary


As part of Service Management Delivery Governance lead the adoption of service management best practices within the Optus Enterprise organisation based upon the IT Infrastructure Library and related frameworks to position Optus as a market leader in delivering ICT services.


What you will be doing in this role:

  • Govern vendor onshore and offshore centres to deliver to service and operational agreements and cost targets.
  • Run Service Management operational health and CMDB availability for over 3000 Optus Enterprise & Business clients.
  • Development and deployment of initiatives to deliver high quality and consistent service operations across support organisations.
  • Drive Best Practice improvements in Service Management Office, Asset Release Lifecycle and Configuration Management.
  • Manages, reports and communicates to senior leadership on the global performance of responsible ITSM processes across EB and its delivery vendor.
  • Responsible for identifying and leading out automation opportunities internally for responsible ITSM capabilities.

The Skills to Pay the Bills:

  • 10 +years' of ICT proven experience with ITIL V3 or V4 Foundations
  • Significant and relevant business experience with multiple customers
  • A track record in successfully achieving/exceeding operational goals
  • Ability to prepare and deliver clear, concise and persuasive communications for multiple audiences.
  • Coaches, mentors and develops talent within the team
  • You must also be an Australian citizen
We understand that flexibility means different things to different people.

We're proud to offer a variety of options to work in different ways, such as our Blended Ways of Working and job share.

Our Blended Ways of Working lets our people work across home and our offices. Please talk to us about how we can make this role work for you

Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.

It starts with YES:

At Optus, we have an ambitious goal to be Australia's most loved everyday brand.

Perks we love at Optus:

  • Competitive salary and performance incentives
  • Discounts to Optus products and services, and to over 400 retailers Australiawide
  • Training, mentoring and development opportunities (ask us about OptusU)
  • Up to five days of Volunteer Leave per year
  • A "connected" day for you to use to connect to something you are passionate about
  • Hybrid ways of working [Delete for Retail and Contact Centre]
  • Vibrant campus life, variety of facilities including restaurants, cafes, gymnasium, GP, and post office
  • Sydney Campus; 20mins from CBD, 12mins from Epping via Optus bus


Keen to see what it's really like to work at Optus? Search #OptusLife on LinkedIn to go behind the scenes.


  • We have a COVID19 Vaccination Policy and require vaccination to enter our workplaces. Please speak to us if you have any questions about meeting this requirement.
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