Customer Success/account Manager

2 weeks ago

Sydney, New South Wales, Australia ReadyTech Group Full time
When you're ready, we're ready.


Take a look at what current opportunities exist when you join us at the intersection of human challenges and awesome technology.

Where your voice has an impact, and you can learn - a lot.

We just get things done.

We're more than just a one-trick pony.

Strength in inclusion and championing our differences.

  • Sydney
  • Permanent / Full Time
  • Making a meaningful difference with missioncritical software that empowers communities to thrive.
  • ReadyTech is more than just a onetrick pony playing in one market with one product, or one customer. We reimagine, design, develop and deliver technology to solve our customer's diverse problems supporting multiple businesses across a variety of markets to be ready for anything.
  • We're an ASXlisted company which means we are stable, have a strong track record of sustainable growth and have a significant number of longterm customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide careerbuilding challenges, and that will offer you numerous growth opportunities that can't be found in any other company.
  • It's an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star the communities we serve, and society at large.
  • Ready Pay and Ready Workforce are part of the hyper growth SaaS company ReadyTech who specialise in supporting organisations manage their employee lifecycle. Due to our growth, we are looking for a Customer Success Manager / Account Manager, to work closely with the Sales and Services/Support team to educate and grow the customer portfolio post sale.

You will get to:

  • Support onboarding of new customers at golive to ensure successful platform activation and continued adoption
  • Provide aftersales support to retain customers and to drive usage
  • Determine the customers who are at risk of churn and develop a process to engage and delight them based on their requirements
  • Ensure prompt and accurate answers to clients' queries. Troubleshoot issues at the first point of contact and attempt to resolve or escalate issues to our technical and development teams
  • Document all actions taken and ensure Salesforce data is kept up to date at the time of interaction
  • Maximise crosssell and upsell opportunities and create a highperforming culture
  • Daily update of the sales CRM system (Salesforce Sales cloud) with accurate customer and pipeline data
  • Provide accurate monthly forecasting and revenue delivery
  • Conduct routine meetings with clients to ensure the business is meeting clients' existing and future business needs

More about you

  • The ability to identify the requirements of the business and instinctively come back with a solution.
  • Highly organised with the ability to plan communication cycles and touch points across your portfolio in a frequent and consistent manner.
  • Excellent communication, presentation, and product demoing skills.
  • Be comfortable adapting and multitask in a fastpaced environment.
  • The ability to confidently manage client relationships and general daytoday enquiries.
  • Strong attention to detail in handling business development leads and managing projects from lead to delivery.
  • The ambition to grow and develop existing client relationships through exceptional service and product counsel.
  • Understanding of HR, Recruitment & Onboarding Software is a bonus.
  • 5yrs+ experience in CSM / account management or customer support in a SaaS environment.
  • Experience designing strategies to grow and retain accounts within your named territory.
  • Experience delivering product demonstrations and training within your defined customer accounts.

Why you should become a Readytecher:

  • A day off for your birthday
- hip hip hooray

  • Additional 4 days of leave each year
  • ReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton Island
  • Hybrid work, with inhouse baristas in Australia via the Ready Beans team
  • Access to Sonder
- a technology-driven platform supported by safety, medical and mental health experts - available 24/
  • Paid parental leave
  • Additional paid leave for miscarriage, endometriosis and menopause
  • Volunteer leave
  • Flu vaccinations
  • And plenty of ReadyTech merch drops along the way
ReadyTech is committed to seeing things through each other's eyes.

We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different.

We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.

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