Associate Specialist Solutions Consultant

1 week ago

Melbourne, Victoria, Australia ServiceNow Full time

Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible.

We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities.

By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity.

We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible.

We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.


With more than 7,700+ customers, we serve approximately 85% of the Fortune 500, and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.


As a member of the Solution Consulting team, you will provide skilled technical expertise to support customers with product and solution leadership during pre-sales engagements.

The Associate Specialist Solutions Consultant will participate in the acquisition and retention of customers by utilising world-class technical pre-sales solution consulting techniques to communicate the power, flexibility, and ease-of-use of our Integrated Risk Management products on the ServiceNow SaaS platform.


What you get to do in this role:

The Associate Specialist Solutions Consultant is a hands-on technical consultant with the ability to deliver and position solutions during while achieving quarterly and annual sales objectives for an assigned territory.


  • Support our sales teams in the qualification of customer needs through discovery
  • Participate across the sales lifecycle on acquiring new customers
  • Provide mentoring and training to peers, colleagues and partners
  • Demonstrate the product, both standard and tailored to prospects and existing customers
  • Generate product demo scripts and scenarios and maintain demonstration environment(s)
  • Scope and deliver Proof of Concept/Proof of Value engagements with prospects
  • Respond to Request for Information/Proposal documents
  • Stay current on product developments/releases to a level required for demo and POC/POV
  • Support Marketing events user conferences, trade shows, webinars etc.
  • Stay current on competitive analyses and understand differentiators between the company and its competitors
  • Understand business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, and security
  • In conjunction with Sales and Professional Services, conduct transition briefing communicate commitments and expectations in preparation for deployment

Qualifications
In order to qualify for and be successful in this role, you should have:

  • 2+ years of pre-sales solution consulting or sales engineering experience in GRC / IRM software industry
  • Proficiency with the ServiceNow platform or technical expertise with cloud software solutions
  • Ability to actively listen to customer requirements and provide a solution to address the customer's business issue
  • Eagerness and willingness to learn
  • Demonstrated proactive approach to perform without being told what to do
  • Ability to prioritise tasks and be efficient to minimise wasted effort
  • Proven ability to live up to commitments while maintaining integrity and focus on details
  • Exceptional communication and presentation skills to include technical and business concepts

Additional Information
ServiceNow is an Equal Employment Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work.

Click here to learn about our work personas:
flexible, remote and required-in-office.

Please Note:
Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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