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Coordinator & Organisations Specialist HYBRID — SYDNEY

3 months ago

Sydney, New South Wales, Australia Mable Full time

We're powered by purpose

Mable is an online platform connecting Australians looking for disability and aged care support to independent support workers. Since 2014, we've been helping our community live their kind of independence, and today we're one of Australia's largest and fastest growing healthtech platforms.

We have been recognised in AFR's Fast 100 list, Deloitte's Tech Fast 50, and won the Australian Growth & Australian Technology Growth Company of the Year Award in 2020 So don't miss your opportunity to join a thriving scale-up and deliver change to Australia's care and support sector.

As Coordinator & Organisations Specialist you will play a pivotal role in onboarding and maximising engagement from third-party organisations to Mable. You will typically be the first point of contact a new organisation has, and will act as the face of the company. This role will see you encourage and enable Coordinators to introduce their own clients to Mable and provide a seamless experience.

This position operates in a B2B capacity and holds the responsibility for welcoming new introducing organisations and their employees to Mable, providing a communication pathway that enables a smooth transition to onboarding as Coordinators. This will entail communication, education, rapport building and the tenacity to drive outcomes. In addition, this role will see you share leads to Mable group companies where appropriate.

Key responsibilities

    • Deliver Onboarding Programs: Implement and further develop onboarding programs tailored to coordinators needs, ensuring they understand products and services.
    • Education: Conduct training sessions to educate coordinators on relevant topics such as compliance features, product knowledge, and systems.
    • Provide Support and Guidance: Offer continuous support and guidance to coordinators, supporting their clients to seamlessly match while addressing their queries, concerns, and challenges.
    • Facilitate Integration: Assist in the integration of new coordinators into the organisation by fostering the relationship with the key stakeholders.
    • Monitor Progress: Track the progress of coordinators in your portfolio, assessing their success, identifying areas for optimisation, and providing guidance at each stage in their journey.
    • Compliance: Ensure that coordinators understand product features that help them meet and adhere to their regulatory requirements.
    • Stay Updated: Stay informed about industry trends, market changes, and new products/services offered by the organisation to effectively educate coordinators and keep them up-to-date.

Skills and experience

    • Prior experience in a customer service, sales/account management environment.
    • You are a good listener, problem solver, critical thinker, and above all a people person.
    • You care deeply about your customers and will always go the extra mile to get them the best outcomes.
    • You exhibit adaptability, resilience, transparency, trustworthiness, passion and innate curiosity.
    • Prior experience working collaboratively with cross-functional teams to align sales strategies with broader business objectives and contribute to organisational success.
    • Strong understanding of the Disability or Aged Care sectors, or in businesses that require an ability to show strong empathy is desirable.

Our Values

We're Switched On
We know our customers because we listen and want to learn. We engage within the community and the sector and always act on insights.

We're Bold
We're ambitious and embrace creativity to solve challenges. We're here to reshape the industry and back big ideas.

We're One
We channel our passion into a positive environment. We welcome diversity and collaborate to make the most of our different skills and ways of thinking.

We're Impactful
We work hard to deliver change. We innovate and move fast to make a difference in the sector and people's lives.

Our Benefits

Power your career
Learn from industry experts, experienced leaders, and on-the-job opportunities.

Work away
Get a creative boost working overseas for 4 weeks in a rolling 12-month period.

Access parental leave
Get 14 weeks of paid leave for primary carers and 6 weeks of paid leave for secondary carers plus superannuation.

Work with flexibility
We're a hybrid workplace. Collaborate at home or in the office - whatever works for you and your team.

Take a floating public holiday
Acknowledge a significant day your way with family and friends.

Be rewarded
Celebrate wins and recognise great performance with an easy and accessible Reward and Recognition program.

Get paid to take a break
Celebrate your birthday, take a wellbeing break, volunteer - access paid leave days for what makes you happy.

Inclusion at Mable

Mable is an equal opportunity employer. We find excellence in diversity and are committed to creating an inclusive environment for all employees and candidates.

People with lived experience of disability or personal experience with the aged care system are strongly encouraged to apply.

We take pride in highlighting our dedication to our policies, fostering flexible work arrangements and championing inclusive practices for women in tech.

If this role has stood out to you but you don't feel like you 'tick all the boxes', we strongly encourage you to apply nonetheless. We value diversity across experience and you might well bring something to the Mablehood we are looking for

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant.

Where to find us online
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