SCN Technical Lead

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Classification: Parliamentary Executive Level 2

The Department of Parliamentary Services (DPS) is recruiting for a Parliamentary Executive Level 2 SCN Technical Lead within Digital Customer Services Branch.

The ESS Operations section is located in the Digital Customer Services Branch, Information Services Division (ISD). As part of the division's responsibility to manage ICT infrastructure and delivery support services to registered users in Australian Parliament House (APH), Federal Electorate Offices (EOs) and Commonwealth Parliament Offices (CPOs). It also has a critical role in managing and maintaining a comprehensive set of ESS equipment and assets, capabilities and controls that enable the security function at APH.

The SCN Technical Lead, plays a pivotal role in leading and maturing the technological landscape for electronic security capabilities supporting the safety and security of the Australian Parliament, it's people and assets.

Working with internal and external stakeholders, the position utilises expert knowledge across a range of technical ICT disciplines [including but not limited to: Microsoft Azure services, Microsoft SQL, Microsoft .net framework, C##, API's (inc. REST) ICT Infrastructure, networks, cyber security, contract management] to develop and maintain reliable, cost optimised and secure computing environment that aligns with the digital objectives of the Australian Parliament.

Our ideal candidate will be able to:

• Complete in-depth enterprise-level risk identification planning, considering factors like performance, cost efficiency, and flexibility,
• Lead the way in defining infrastructure configurations, enhancing security protocols, and
• Ensure seamless integration with existing systems.
• Build and maintain a strong workplace culture focused on delivering consistent and high-quality results

Job Specific Requirements:

• Academic or tertiary qualification in Information Technology/Software Development
• Professional qualifications in a relevant field.
• Extensive knowledge, skills and advanced professional expertise acquired through significant technical ICT experience working in a multi-disciplinary ICT environment.
• Experience leading multi-disciplinary teams spanning in-house software development as well as support and maintenance of COTS products and underpinning infrastructure.
• Experience with contract performance management.
• The successful applicant will be required to obtain and maintain a Negative Vetting 1 (Confidential/Highly Protected/Secret) security clearance.

At DPS, we acknowledge the value diversity brings. We are committed to building a diverse and inclusive workplace that ensures all our people can contribute to our shared purpose. We welcome applications from Aboriginal and Torres Strait Islander people, mature age people, people from diverse backgrounds and people with disability.

Classification: Parliamentary Executive Level 2
Branch: Digital Customer Services Branch
Section: ESS Operations
Immediate supervisor: Director, Electronic Security Systems

Under limited/general direction undertake duties in accordance with the agreed standards for the Parliamentary Executive Level 2 classification. The duties will include, but are not limited to, the following:

• Lead, develop and manage ICT teams in delivery, operation and support of the Electronic Security Systems and underpinning ICT infrastructure that supply physical security capabilities at APH
• Inspire ICT team members to promote and lead change initiatives that improve security focused ICT systems.
• Prepare, review, oversee and execute complex issue resolution, enhancements and changes per standards, procedures, and guidelines whilst liaising with relevant stakeholders and vendors to provide advice and analysis on complex system issues.
• Investigate, anticipate, prioritise and triage known and suspected problems with systems and applications whilst suggesting solutions and communicating operational impacts, mitigation strategies, performance statistics, resolutions and forecast appropriate actions.
• Prepare papers, submissions, reports and plans on policy, administrative and technical issues relating to the support of electronic security systems.
• Provide policy, administrative and technical advice and guidance on the direction, function, operation and use of electronic security systems and associated infrastructure in line with ESS Operations goals and objectives.
• Evaluate, compare, and implement emerging technologies, tools and services to make informed recommendations, driving innovation, efficiency and sustainability in the cloud and ICT infrastructure landscape.
• Analyse and forecast resource needs, overseeing capacity planning to ensure scalable and cost-effective infrastructure solutions that can accommodate current and future requirements.

Employees of DPS are required to be able, and to be seen to be able, to provide professional advice and services to all Senators and Members without favour or prejudice.

Please upload a pitch (750 words maximum) describing how your skills and experience would contribute to the role and work of the department.

Your pitch is an opportunity to tell us why you want to work at DPS, why you are interested in the role and what you can offer in the role. Frame your pitch around the role description and relevant ILS Profile . Make sure to use relevant examples and accomplishments that demonstrate your ability to perform the role.

We proudly provide innovative, unified, and client-focused services to the Australian Parliament and parliamentarians. We are a values driven department, placing our values at the heart of everything we do; from our service offerings and decision making to our interactions with stakeholders and each other.

Our people are employed in a broad and unique range of professional, customer service and trade-based roles, all joined by a shared purpose: to make an enduring contribution to Australia's parliamentary democracy. We have an inclusive workplace that reflects the diversity of the community we serve. While we come from all walks of life, we share a commitment to care for and protect our iconic workplace.

Every year, almost one million people visit Australian Parliament House to experience the parliamentary process, the building's architecture, nationally significant art collections, events, tours, and food and dining experiences – all made possible by our people, who are active participants in an environment where no two days are the same.

Join our community based on innovative, unified, and client-focused services, where your skills and development will be nurtured. You will also enjoy:

• access to flexible work arrangements

• ongoing opportunities to learn and develop new capabilities

• a competitive remuneration package

• free secure underground parking

• free gym membership and access to recreational facilities

• on-site childcare, banking services, post office, value-for-money dining options and more.

An attractive salary, which could be negotiated with the successful candidate, is on offer.

Employment opportunities at Department of Parliamentary Services are subject to a range of conditions prescribed in the Parliamentary Service Act 1999 which include:

• Australian citizenship – to be eligible for employment with DPS, applicants must be an Australian Citizen.

• Security clearance and character clearance – the preferred applicant will be required to obtain and maintain a security clearance at the level specified, as well as complete and be deemed suitable through a Nationally Coordinated Criminal History Check.

• Health assessment – a pre-employment health assessment will be required where there are physical or medical requirements for the role.

Department of Parliamentary Services acknowledge the traditional owners and custodians of country throughout Australia and acknowledge their continuing connection to land, waters and community. We pay our respects to the people, the cultures and the elders past, present and emerging.