Business Support Services Officer

1 week ago

Melbourne, Victoria, Australia Forensicare Full time

Location:
Melbourne

Job type:
Full time

Organisation:
Forensicare

Salary:
Salary not specified

Occupation:
Accounting

Reference: 15972

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Extensive investment in facilities and people supporting our significant service expansion:

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Free On-site Parking:

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Salary approx.

$70,000+ (Classification-HS2):

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A culture where people care

Job location
Our Corporate Office is located at Thomas Embling Hospital just 15 minutes north of the city.

Due to our announced expansion across all Directorates, we have a need for experienced like-minded professionals to join our team to support our growing services.

Our Directorates includes Thomas Embling Hospital, Prison Operations and our Community Directorate with highly skilled disciplines including Nursing, Lived Experience, Occupational Therapy, Psychiatry, Psychologists and Social Work.

We have an outstanding L&D and discipline Educator co-hort that continually upskill our already skilled and supportive team.

About the Role:

The Business Support Services Officer is responsible for general business support, administration, and frontline visitor management

This includes:

  • Providing quality frontline support services in a complex environment through multiple contact methods and tasks
  • Providing effective, efficient and compliant business support services in a timely and consistent manner
  • Maintaining a strong customer focus and engagement at all times and a strong team and individual approach to delivery of these services
  • Ensuring positive engagement and relationships with all other portfolio support areas to deliver timely and seamless support Forensicarewide.

Duties:

  • Responsible for reception and visitor management
  • Answer incoming calls, and redirect/escalate to appropriate areas
  • Maintain all common areas in a safe, tidy and clean manner.
  • Provide general administrative support to all directorates as required
  • Provide support with staff onboarding and offboarding
  • Assist with functions and events and administer meeting room bookings.
  • Assist with intranet and internet content updates
  • Work collaboratively on business improvement and process capture initiatives as required
  • Administer the staff travel program

About You:

  • Able to provide exceptional customer service with a passion for delivering service excellence.
  • Motivated selfstarter with a positive and collaborative approach.
  • Holds strong communication skills and meticulous attention to detail.
  • Excellent communicator able to build rapport with visitors, staff, and consumers from across a diverse range of backgrounds.
  • Highly organised problemsolver with ability to multitask and take initiative.
  • Has excellent computer literacy with intermediate Microsoft Office Suite skills at a minimum.

A culture where people matter.

  • Excellent supervision and investment in the skill development of all our team members.
  • Well defined career pathways existing across our Directorates with multidisciplined Teams.
  • Salary Packaging Options available
  • Mortgage, Rent, Car, Expenses
  • A leading, multifaceted approach to safety, with unparalleled strategic, practical, individualised and teambased supports to minimise risks and fear and maximise safety and security, underpinned by our workplace health and safety strategy.
  • Celebration and reward for good performance, through employee recognition.
  • Access to an employee assistance program an external, confidential, selfreferral employee wellbeing program, for personal or workrelated matters.
  • A mental health and wellbeing program providing psychological, peer support and critical incidence response programs.

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Please Note
 Applications will be reviewed and Interviewed as they are received.
Eligibility
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COVID19 & Influenza Vaccination Evidence:
LI-Onsite

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