Technology Service Owner

1 week ago

Sydney, New South Wales, Australia Westpac Group Full time

Technology Service Owner, One Bank Platform (OBP) - Mortgages Lending & Origination Technology
Westpac Group has a rich heritage and offers employees a multitude of opportunities.

We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives.

The Westpac Group has been proudly advancing Australia for two centuries. Our success is built upon both our heritage and our ability to evolve. We're setting ourselves up to be Australia's No. 1 Bank and we have an exciting change agenda ahead.


The team is responsible for all aspects of technology support (service management, delivery, risk, finance and vendor management) for OBP Domain/Village.


Key Responsibilities:

  • A Technology Service Owner is a team member responsible for defining the daytoday activities of the OBP domain, prioritisation of work and ensuring delivery, giving guidance and clearing the way to execute
  • Working with the systems support team, leveraging their craft/capability to drive the desired operational outcomes
  • Manage Juno issues and incidents related to mortgages lending systems and technology environment
  • Working collaboratively with the team and stakeholders, by incorporating feedback when appropriate
  • Exuding passion and energy to foster enthusiasm among the support squad in bringing the vision to life
  • A servant leader by seeking to understand by listening and focusing on the growth of people
  • Adaptable and flexible to changes in priorities and demands

What's in it for me?


You will play an important and significant part in the future of a business that has been around for 200 years.

Our purpose is to create better futures together. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

Key Accountabilities:

  • Accountable for endtoend service management, risk, delivery and financials
  • Actively manage the technology assets including production support coverage, licence/contract renewals, certificate renewals and any other technology issues.
  • Provide guidance to key business stakeholders and Service Management team (L1/L2) to foster the right standard of engagement, communication (and management of expectations), issue management and ultimately satisfaction with the activities of technology
  • Actively manage supplier/3rd party partners and vendors
  • Ensuring the activities of the village remain within risk appetite
  • People leadership accountabilities, including developing strategic workforce plans and developing capability and a more consistent standard of delivery
  • Build a highly engaged workforce through role modelling Westpac's leadership standard and fostering the same standard of leadership down through the organisation

Success Metrics:

  • Strong enduring relationships with key stakeholders
  • Trusted technology advisor and thought leader to stakeholders
  • Leverage automation and engineering design principles to drive productivity & quality benefits enabling faster, cheaper and more consistent outcomes

Key skills required:

  • 10+ years delivery and service management experience on large platforms including offshore teams
  • 4+ years end to end Application management experience
  • ITIL certification is preferred
  • Vendor and partner relationship management
  • Strong risk and issue management leadership experience
  • Ability to manage complex stakeholder and partner relationships
  • Ability to negotiate compromises and difficult situations to achieve outcomes

What's it like to work there?


As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth and insurance benefits in the market.


We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us.

We will even pay you to do volunteer or community work.


As an equal opportunity employer, we are proud to have created a culture and work environment that values diversity and flexibility - and champions inclusion.


How do I Apply?

Do you need reasonable adjustments during the recruitment process?


At Westpac we are committed to providing a supportive culture and creating inclusive and accessible workplaces, branches, products and services for our customers, employees, and community.

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