Technology Product Owner

2 weeks ago

Sydney, New South Wales, Australia Qantas Airways Limited Full time
Be accountable for the delivery of IT services across our International & Domestic locations.

  • Opportunity to join our Airline IT business and work within a diverse product portfolio
  • Permanent opportunity based at our Head Office in Mascot.
At Qantas, we represent Australia to the world. Our diverse country is known for its unique spirit, mateship, and a can-do attitude. Together we're strong and resilient, and we work hard to make sure we're always at our best.

Technology is a big part of how we continue to pioneer our way forward.

With eyes on the future, our IT team harness technology on a global scale and tailor local solutions for each of our ports.

Together we'll show you it's possible to make an impact, and to never underestimate what you're capable of achieving.


Working closely with the Domain Operations Lead, regional team & broader IT Domains, the Technical Product Owner will be accountable for Plan, Build and Run across the International and domestic business's ensuring a point of ownership on projects that affect the operations as well as working with suppliers to ensure that services are delivered to a consistently high standard to all Qantas staff irrespective of their location.

Additionally, the Regional Technical Product Owner will have a focus on Airport IT services:

  • Work with other Product Owners within the Airport Experience domain to deploy products and services to International & domestic regions
  • Manages third party support technicians on projects and daily support activities in addition to representing IT on business led projects such as new airport startups
  • Cultivate and maintain a relationship with Qantas Technology vendors to support regional
  • Managers with initiates such as Service Improvement plans
  • Provide Commercial Management of local technology suppliers
  • Manage the product lifecycle for airport products and services
  • Be able to travel domestic and/or International for short periods as required


The Technical Product Owner is a leader with a customer-centric mentality, responsible for developing a team culture of continuous improvement and innovation.

They will manage the quality of service and operational stability, including IT risk and compliance management, delivering service improvements and providing input to service management strategies.


You'll have:

  • The ability to work as part of a remote team as well as be selfdriven.
  • 5+ years' experience in an Agile environment and 3+ years as an agile Iteration Manager working within a scaled agile environment (or equivalent work experience)
  • 3+ years in delivery roles work with Agile vendors
  • Work in an multisupplier outsourced IT environment
  • Expert stakeholder management skills across both business and technical functions
  • Solid experience in operational service management, inclusive supplier and service improvement plans
  • Experience in coaching and modelling Agile mindset and ways of working
  • Proficient in multiple Agile frameworks such as Scrum, Kanban, design thinking, HCD and other frameworks
  • Experience designing and facilitating fit for purpose workshops that deliver defined outcomes
  • Expert stakeholder engagement and management skills
  • Experience with Aviation and/or Airport technologies is desirable
  • Able to work crossfunctionally and align business unit processes to enterprise business processes
  • Strong negotiation and conflict skills
  • Strong commercial and business acumen
  • Strong people leadership skills and experience
  • Why Qantas?_
  • There are many different opportunities across our team, which means you'll be able to grow both personally and professionally at Qantas. Your development is a priority for us so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You'll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we've got a great track record of supporting our people to take their career in so many different directions, the destinations are endless._
  • The Qantas employee benefits program offers amazing benefits that extend well beyond travel._
- _ We love to travel: Enjoy discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays_
- _ We have flexible leave options: Make use of leave and flexible working opportunities including 14 weeks paid parental leave and additional purchased leave options_
- _ We'll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and _entertainment. You_ can also take advantage of our salary packaging for everything from motor vehicles to electronic devices_
- _ We'll support your wellbeing: Whether its learning to better support your own and others' men

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