Customer Service Officer

1 week ago

Melbourne, Victoria, Australia Woodforde Group Full time
Temporary opportunity | Immediate Start
- $35 p/h + Super | Amazing team, down to earth culture

  • South Eastern Suburbs | Parking on site

Your Organisation
Based in the South Eastern Suburbs of Melbourne, you will be joining a leading global organisation to assist their Customer Service Team

This company are part of a large global group with locations spanning across 50 countries and over 15,000 employees.

Specialising within the manufacturing and security solutions space, they have a down to earth culture and provide their customers with the very best service.


Your Role
Reporting to the Customer Service Manager and working alongside a high performing team, your role will include:

  • Providing an exceptional experience to the customer by responding to incoming telephone enquiries
  • Managing high volumne of inbound customer calls calls daily
  • Communicate effectively with internal staff
  • Directing calls to appropriate departments
  • Updating customer details on the system
  • Resolving any hiccups that occur in the customer service process by providing an outstanding resolution for the customer.
  • General Administration and data entry

Your Profile
As a Customer Service Officer with proven experience within your field, you will be able to demonstrate the following:

  • Excellent communication skills
  • Ability to multitask
  • Exceptional attention to detail
  • The ability to work quickly and accurately.
  • Exposure to large CRM systems and a passion to delivery exceptional service to both internal and external key stakeholders
Experience working in a call centre environment and within manufacturing industry will also be highly regarded.

You will have a down to earth nature, and a natural 'get up and go' personality. You will be reliable, you take pride in your work and have a confident and professional attitude.

As this is a temporary capacity with an immediate start, you must be available immediately to apply
**Sound like you?

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