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Intake and Engagement Officer

4 months ago

Woden, Australia Woden Community Service Inc. Full time

Woden Community Service (WCS) is a for-purpose organisation that has been providing community-based services for over 50 years. Our vision of 'A caring community where everyone belongs' is achieved through our values of Inclusion, Compassion, Hope, Responsiveness, Integrity and Social Justice.

OneLink (part of Woden Community Service) provides a holistic assessment of individuals seeking information and connections for support services in the ACT, including services for families and young people, and services for people who are homeless or at risk of homelessness.


We are seeking enthusiastic and positive
Intake and Engagement Officer to assist the program in undertaking holistic assessments for people seeking information and support through
OneLink, Canberra's central intake service.


  • You will support colleagues by assisting in administering rostering, informing work patterns and providing additional capacity for intake services.
  • You will use
    relational and conversational skills to identify the most appropriate support or information pathways for members of our community.
  • At OneLink we work within a trauma informed and strengthsbased practice maintaining clients at the centre and
    respecting them as experts in their own lives:
  • At OneLink you will be working in a
    friendly and supportive environment where people and performance are valued. We have developed a highly skilled team that embraces a culture of growth and teamwork

Our Offer

  • Part time (30 hours per week), fixed term appointment until 30 June 202
  • Salary of $82,326.30 p.a. (prorata) plus 11% superannuation
  • Paid leave over the Christmas/New Year shut down period
  • Based at Belconnen with travel within ACT to provide outreach services
  • Salary packaging up to $15,899 per Fringe Benefits Tax year, with an additional Meals and Entertainment package available up to $2,650 per Fringe Benefits Tax year
  • 24/7 Nationally recognised Employee Assistance Program (EAP), including 3 holistic sessions (Nutritional, Financial and Legal)
  • Ongoing professional development and a supportive team environment

Experience & Qualifications

  • Certificate IV or higher qualifications and or relevant experience in Social Work/Community Services/ Drug and Alcohol/ Disability/Mental Health.
  • A proven ability to provide highquality administrative support.
  • Demonstrated high level verbal and written communication skills
  • Demonstrated ability to enter data accurately in support of business processes and reporting requirements.
  • Proven ability to engage with people in a sensitive and supportive manner.
  • Ability to efficiently manage a range of competing priorities.
A full
Position Description is available outlining the knowledge, skills and experience for this position.

_ To be eligible for employment, you must also have an ACT Working with Vulnerable People (WWVP) Card, working rights in Australia, and be willing to undertake background checks required for the position._

To apply, if you are interested in joining our Team, please submit your current resume and a one-page cover letter addressing the core experience and qualifications outlined above
via Seek.

Applications close:5:00pm Friday 13 August 2023