Supervisor/relief Duty Manager

1 week ago


Saint Marys, Tasmania, Australia St Marys Diggers & Band Club Full time

Supervisor/Relief Duty Manager (Part-Time or Full-Time)

St Marys Diggers & Band Club


Comprising of 2 clubs the St Marys Diggers & Band Club Group spans across two sites incorporating St Marys RSL & Ex-Serviceman's Club and St Marys Band Club - these two Clubs are situated just 2km apart.

We support our local community by employing over 75 staff, with a membership of more than 18,000 members & ongoing relationships with many charitable organisations in the local area.


What are we looking for?
An enthusiastic person with a positive outlook and dedication to working as part of a team.

Someone who is willing to learn and grow in this role.

Your responsibilities include:

  • Managing the daytoday Club Operations
  • Ensuring exceptional customer service standards are met
  • Effectively managing and leading an experienced team
  • Maintaining a safe and welcoming environment for our staff, members & guests
  • Ensuring compliance with the relevant legislation (Registered Clubs Act, Liquor Act, Gaming Machine Regulations, etc)
  • Ensuring the Club's policies and procedures are adhered to at all times
  • Interacting with Regulators and NSW Police as required
  • Managing the Cash Room and balancing the Safe

The successful applicate will have:

  • Experience or demonstrated skills in leadership
  • A proactive approach to conflict resolution
  • Demonstrated effective deescalation tactics
  • Ability to adapt leadership and communication styles in order to lead a team effectively
  • Sound knowledge of all Club operations, including but not limited to, knowledge about gaming machines, TAB, Keno, food, beverage and reception
  • Demonstrated knowledge of technology and ability to learn new systems in order to keep the operations of the business running smoothly
  • Exemplary cash handling capabilities
  • Ability to craft positive and memorable experiences for customers
  • Effective communication skills across all levels
  • Demonstrated strong work ethic with a genuine approach to tasks
  • Genuine desire to assist people who are having a bad experience
  • Exceptional skills in reading/assessing nonverbal communication
  • Strong written and verbal communication skills
  • Impeccable grooming and presentation
  • Current NSW RSA/RCG Certifications
  • Full availability to work nights, days, weekends and public holidays

Job Types:
Full-time, Part-time

Pay:
From $55,000.00 per year

Expected hours:
per week

Schedule:

  • Afternoon shift
  • Day shift
  • Evening shift
  • Morning shift
  • Shift work

Supplemental pay types:

  • Penalty rates

Ability to commute/relocate:

  • St Marys, NSW 2760: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

  • Australia (required)

Work Location:
In person

Application Deadline: 05/05/2024
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