Senior Human Resources Officer – Case Management

1 week ago

Brisbane, Queensland, Australia Australian Government Department of Defence Full time

The Role

The National HR Services Team is looking for HR professionals to be responsible for supporting our customers in complex HR situations and drive outcomes across an integrated workforce. We are seeking HR leaders with case management experience to provide APS people policy advice and are committed to providing excellent customer service. You will be accountable for the achievement of corporate objectives, compliance with legislative and governance requirements and driving best practice for the Australian Government. In this role, you will be supporting APS employees and their supervisors to manage complex HR matters relating to performance, behaviour, mental health and wellbeing, change, conflict and other employment aspects.

Key activities include:
  1. Holistic management of complex people cases, integrating HR expertise to achieve appropriate HR outcomes for employees and managers.
  2. Building manager capability through the development and implementation of people projects, presentations, strategies and initiatives to coach and enable managers to make informed HR decisions.
  3. Partnering and stakeholder engagement, being proactive in growing and maintaining strong connections.
  4. Provision of advice and strategies for employees and managers experiencing interpersonal conflict and/or unacceptable behaviour to support resolution. Within this role you may be responsible for a small team. There may also be a requirement to travel to other sites to perform work requirements and to meet with stakeholders. We have a number of roles available across our National HR Services Team and will also look to develop a merit pool.
About our Team

The National HR Services Team, within Defence People Group, provides complex HR case management across the employment lifecycle. We work with customers to provide coaching and guidance to support the resolution of complex HR matters and provide advice and guidance on APS people policy and procedures. The Team collaborate with colleagues across the people domain and more broadly across the Enabling groups to deliver integrated, customer focused solutions.

We are trusted HR professionals to our customers and passionate about building organisational capability through people. The successful applicant may be responsible for leading a small team, some of whom could be remote. You will support the Assistant Director by providing up-to-date and relevant information on complex, critical or high profile matters.

Career development is very important to us. You will have access to a range of development opportunities that will help you succeed in your role and to build your career.

Our Ideal Candidate

To be successful in your role as an APS 6 Senior HR Advisor, you will have:

  1. A passion for, and experience in HR and providing HR Services to personnel and managers who are geographically dispersed.
  2. Be able to manage a challenging workload across a broad HR portfolio with quality and a high attention to detail.
  3. Have outstanding customer service skills and be able to demonstrate that you can build relationships with key stakeholders to ensure the delivery of seamless HR services that continues to meet the changing needs of our customers.
  4. Have a solutions-focused approach and be able to demonstrate initiative, innovation and agility to ensure the Defence workforce is well positioned to deliver Government priorities.
  5. Have the ability to deal with HR issues and change in a proactive, positive and dynamic way.
  6. Have excellent communication skills whilst responding to a range of HR related enquiries often of a complex nature, working collaboratively with others, presenting at various forums and actively engaging with stakeholders.
  7. A desire for continual professional development, utilising learning and development opportunities, professionalization courses and on the job training.

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