Claims

1 month ago

Mango Hill, Australia Randstad Australia Remote Work Freelance Full time

Join one of Australia's leading insurers

6 Month Temporary contract with the possibility of a permanent position

Full time hours

$37.78 per hour + Super

Great workplace culture and excellent development opportunities

Our Client:

With a mission to become Australia's best insurer, our client provides smarter products and solutions to protect their customers when they need it most - offering a wide range of products and services & a culture of âhigh performance with high integrityâ.

Your new role:

To manage a portfolio of claim files within the Settlements claims department, helping our

third parties directly, whilst achieving cost effective and quality claims handling through

robust relationships with team members, internal and external service providers.

Position Accountabilities

  • End-to-end management of a portfolio of third party direct liability files with efficiencies

    in accuracy and productivity

    • Clear decision making to achieve best cost and service outcomes
    • Clear and advanced understanding of liability, negligence, and road rules
    • Helping third parties into our network of repairers for the best claims outcome and experience
      • Supporting third parties through their claims journey through clear communication and customer service
        • Manage relationships, cost and timeliness with our network of repairers, suppliers, internal and external stakeholders
          • To follow settlement methodology ensuring company procedures and relevant legislation is adhered to
            • Application of Insurance Contracts Act, General Insurance Code of Practice and other regulatory and compliance obligations.

              What you will bring to the role:

              • Motor Claims, or related fields will be highly regarded
              • Demonstrated ability to work independently, with effective multi-tasking skills
              • Capacity to impact results and maintain strong relationships with both internal and external stakeholders
              • Highly professional and well-organised, providing proactive claims management that minimises claim cost outcomes for the business.
              • Passion and drive to deliver the best claims journey and outcome for our third parties
              • Confident decision making and adaptability
              • Strong customer service skills for effective written and verbal communications
              • High importance on accuracy and compliance with business process and compliance and regulatory obligations.

                If this sounds like the perfect role for you, and you are looking for a fresh start in a motivated and energetic team, click on the APPLY NOW button or email an updated CV to Richard.knowles@randstad.com.au

                At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


                skills

                customer service, call center, inbound calls, inbound customer service, claims, insurance, claims consultant, motor claims, insurance claims

                education

                Secondary School/High School

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