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Government Customer Support Officer

3 months ago

Perth, Australia Randstad Australia Remote Work Freelance Full time
18 month Government opportunities are available with our Federal Government client; City and Regional locations in WA:

Joondalup
Butler
Kalgoorlie
Armadale
Busselton
Broome
Albany
South Hedland
Karratha
Kununurra

Responsibilities of the role:
  • Providing counter/reception support for the local office including Client enquiries in the self-help kiosks and online system.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate Government or community services.
  • Managing the shared team inbox, appointments and telephone enquiries.
  • Coordinating appointments for the Client.
  • Undertaking research and investigation activities and preparing associated reports and correspondence.
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the system.
    Please note, applicants are required to have Australian Citizenship to apply for the role.

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


    skills

    ndis government customer service participant liaison data admin support

    qualifications

    • NA

      education

      Associate Degree/Diploma