Business Improvement Manager â Air Systems and Operations

15 hours ago


Victoria, Australia Flight Centre Alumni Full time

About the Opportunity

This is a unique role that requires a dynamic individual with a combined passion for Air Fulfilment, Content Distribution and Process Improvement.

You will collaborate with key stakeholders across Supply and our partners, to identify areas within our business where processes, operations, or strategies can be enhanced to improve efficiency, productivity, and overall performance. You will analyse existing workflows, gather data, and collaborate with stakeholders to identify opportunities for improvement.

Business Improvement Managers develop and implement strategies, initiatives, and programs to address these opportunities, aiming to optimise resources, reduce costs, and increase profitability. They also monitor and evaluate the impact of their initiatives, adjusting strategies as needed to ensure continuous improvement.

Your goal is to drive positive change and foster a culture of innovation and excellence within our fulfillment and content distribution functions.

 

What you will be doing:

  • Offshore management â Relationship and resource management and proactively monitoring performance and SLAs. Responsible for the continuous Improvement of business and operational processes within Air Systems team, including our offshore partners.
  • System Admin & Maintenance - facilitate and may participate in testing of systems and release management. Automation management - manages RPA (Robotics Process Automation) & Chat bots to ensure maximum uptake
  • Designing and deploying systems or processes which maximise consultant productivity, automation, and efficiency across the business, including our offshore partners
  • May lead small to medium sized projects using project methodologies
  • May also be involved in large projects or programs of work as a team member
  • Communicate regular priority and status updates to relevant stakeholders
  • Work with subject matter experts, technical specialists to effectively transition new work to offshore partners
  • Analyse, validate and document current and future state requirements and processes
  • Identification and communication of risk and issues
  • Work with the change team to articulate and communicate stakeholder impacts
  • Provide expertise for the purpose of participating in on- training
  • Work with training to review and provide feedback on the training materials
  • Work with change specialists and business leaders to champion change and integrate the processes back into the business

 

What you will need:

Essential

  • Minimum 5 years' travel industry experience
  • 3 years working in system admin roles or with off-shore partners
  • Strong understanding of Air Fulfilment (Ticketing), content distribution systems and booking flows
  • Experience with new product development, product delivery, customer/product analysis
  • Process design and/or business analysis

 Added Advantage

  • Multi GDS knowledge
  • Project management experience using methodologies and practices
  • Senior leadership /experience in an influential role desirable

 

Hours: The business hours are Monday to Friday from 8:30 am to 5:30 pm â plus some reasonable outside of standard office hours to service global business partners

Location: The team is based in South Brisbane HQ, but can be based in any AU/NZ city with FCTG HQ

 

What you will enjoy:

  • Culture: You will be employed by a company that takes pride in their employees and offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd
  • Development: individualised Learning & Development pathway options
  • Exclusive Staff Discounts: accessible via our employee-only portal with 350+ of Australiaâs leading retailers, health and wellness discounts, financial planning advice, employee share plan and more
  • Travel Discounts: including family and friends, on flights, hotels, tours, cruises, travel insurance and more
  • Flexibility: Monday to Friday week,â¯business hours with flexible options available
  • Brightness of future: career opportunities in a network of brands and businesses across theâ¯globe -â¯we promote from withinâ¯â¯
  • Corporate Health Discounts: access exclusive discounts on health insurance plans for you and your family with our partner, BUPA.â¯â¯
  • Social: regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Lisbon inâ¯2024, Los Angeles in 2025)â¯â¯
  • Sustainability: the protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment
We Value You

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are, to foster inclusivity and collaboration. We celebrate you 



  • Victoria, Australia Flight Centre Alumni Full time

    If you have a passion for travel and experience in travel, sales, or customer service then you'll fit right in with our Round the World team. Our purpose is to open up the world for those who want to see. Every day, we give people all around the world the opportunity to do something really amazing – travel! You’ll be joining other like-minded...


  • Victoria, Australia Flight Centre Alumni Full time

    About the Opportunity This is a unique role requiring a dynamic individual who is a subject matter expert in all things AIR. The Capability Owner is a specialist in their field, providing support to internal and external businesses. They are responsible for handling second level support escalations and for delivering proactive and preventative support,...


  • Victoria, Australia Royal Australian Air Force Full time

    **Your role** As an Airborne Electronics Analyst in the Air Force, you’ll play an exciting role as the eyes and ears of the Air Force. You’ll work onboard the P-8A Poseidon or E-7A Wedgetail using a range of surveillance tools to receive and analyse information in support of missions, operations, or exercises. **Your duties may include**: - Using...


  • Victoria, Australia Flight Centre Alumni Full time

    About the Opportunity This role requires a dynamic individual who is a Subject Matter Expert in the Independents brand, providing support and consultancy to both internal and external stakeholders. Situated within the Supply Operations area, the Capability Owner is responsible for managing third-level support escalations and delivering proactive,...


  • Victoria Park, Australia Supercheap Auto Full time

    Job Opportunity: We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Supercheap Auto Victoria Park.About the Role: As a Retail Operations Manager, you will be responsible for supporting store operations and assisting with leading our teams. You will be a hands-on leader, happy to work in all areas of a retail store...


  • Victoria Park, Australia Supercheap Auto Full time

    Job Opportunity: We are seeking a highly skilled and experienced Retail Operations Manager to join our team at Supercheap Auto Victoria Park.About the Role: As a Retail Operations Manager, you will be responsible for supporting store operations and assisting with leading our teams. You will be a hands-on leader, happy to work in all areas of a retail store...


  • Victoria Park, Australia Supercheap Auto Full time

    Unlock Your Potential as a Store Manager at Supercheap AutoWe're seeking a highly motivated and experienced Store Manager to join our team at Supercheap Auto Victoria Park. As a key member of our management team, you'll play a vital role in driving sales growth, improving customer satisfaction, and leading a high-performing team.Key Responsibilities:Lead and...

  • FCM Meetings

    3 months ago


    Victoria, Australia Flight Centre Alumni Full time

    Sick of booking point to point travel? Use your knowledge & travel experience in a new way! No two days are the same in this exciting MICE travel management role Be the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment. About the Opportunity The Group Travel Manager is the face of...

  • Groups Travel Manager

    15 hours ago


    Victoria, Australia Flight Centre Alumni Full time

      Sick of booking point to point travel? Use your knowledge & travel experience in a new way! No two days are the same in this exciting MICE travel management role Be the master of your own domain - real control of your own projects and pipeline while working in a positive supportive environment.     About the Opportunity The Group Travel Manager is the...


  • Victoria, Australia Flight Centre Alumni Full time

    Here at Travel Associates, we are one of a kind - Australia’s leading luxury travel agency, certified great place to work, and known for delivering the best client service in the industry. We are seeking a Business Leader to guide our highly successful team to new heights as we deliver one-of-a-kind holidays and experiences to our discerning...


  • Victoria Park, Australia Ayam Penyet Ria Full time

    About Ria Ayam PenyetRia Ayam Penyet is a dynamic and expanding restaurant group that delivers authentic Indonesian street food across Australia.Restaurant Manager RoleWe are seeking a highly experienced restaurant manager to join our team at Ria Ayam Penyet in Victoria Park, Western Australia.Key ResponsibilitiesEffectively manage rostering, recruitment,...


  • East Victoria Park, Australia Goodstart Early Learning Full time

    Role OverviewAs a Commercial Business Lead at Goodstart Early Learning, you will play a critical role in driving business improvements and supporting our State Manager and Performance Leads in meeting key state targets.Key ResponsibilitiesDevelop and implement business strategies to drive growth and profitabilityLead the state's annual performance and budget...


  • Victoria Park, Australia Ayam Penyet Ria Full time

    About Ayam Penyet RiaAyam Penyet Ria is a dynamic and expanding restaurant group that delivers authentic Indonesian street food and has multiple locations across Australia.Our Core ValuesWe believe in growing together. We care about your success just as much as we care about our guests. You will thrive in a supportive environment where dedication is...


  • Port Victoria, Australia Singtel Group Full time

    About the RoleWe are seeking a highly skilled Network Engineer to join our team at Singtel Group. As a Network Engineer, you will play a critical role in designing, implementing, and maintaining our network infrastructure to ensure seamless communication services for our customers.Key ResponsibilitiesNetwork Design and Implementation - Design and implement...


  • Victoria Park, Australia Monadelphous Full time

    About MonadelphousMonadelphous is a leading Australian company providing construction, maintenance, and industrial services to some of the world's leading resource producers. With a culture built over nearly 50 years, we have established a strong reputation for delivering high-quality services and solutions.Job SummaryWe are seeking an experienced Workforce...


  • Victoria, Australia Flight Centre Alumni Full time

    About the Opportunity  We are currently recruiting for a Business Leader in Flight Centre Business Travel. As a Business Leader your primary focus is to use your relationship building skills and our unique product and service offering, to create value and trust at every interaction, whilst always demonstrating our Culture and Values.  You will be a...

  • HR Business Partner

    3 months ago


    East Victoria Park, Australia Goodstart Early Learning Full time

    **Role**: HR Business Partner (People Specialist) **Location**: East Victoria Park, Perth. **Employment Type**: Permanent - Full Time (Flexible working options with 1-2 days in office) With 15,000 Goodstart team members across 661 centres nurturing 63,600 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social...

  • Travel Advisor

    4 months ago


    Victoria, Australia Flight Centre Alumni Full time

    Here at Travel Associates, we are one of a kind - Australia’s leading luxury travel agency, certified great place to work, and known for delivering the best client service in the industry. We are growing our business with ambitious travel consultants to curate one-of-a-kind holidays and authentic experiences to our discerning clientele.   Your...


  • East Victoria Park, Australia Goodstart Early Learning Full time

    About the RoleWe are seeking a highly skilled Commercial Business Lead to join our team at Goodstart Early Learning. As a key member of our State Leadership Team, you will drive strategy development, business planning, and end-of-year analysis through budgeting, forecasting, and presenting business cases.Key ResponsibilitiesLead the state's annual...

  • Network Engineer

    4 weeks ago


    Port Victoria, Australia Singtel Group Full time

    At Optus, we don't sit back and let the future happen to us - we're out there making it. By expanding into new technology and relentlessly improving every day, we're creating a better tomorrow for all Australians. The day to dayReporting to an Exchange Manager, the Network Engineer will perform:Service Delivery – Working on Engineering Orders, checking...