Sales Administration

3 weeks ago

Melbourne, Australia Randstad Australia Full time
The Sales Support Officer role is part of our Warranty and Roadside Assistance business. Working
in a small team you will provide support and administration assistance to the Business
Development Managers, State Managers and Dealer network. This will include answering calls and
emails relating to warranty and roadside assistance enquiries, onboarding new Dealers, reporting,
exception management and ad hoc assistance as required.
In addition you will provide customer service to customers who may have enquiries regarding their
warranties, wish to transfer or cancel their warranties and roadside assistance.
To succeed in this role, you will have a service centric mentality and an excellent phone manner.
Above all, you will be a team player and willing to go above and beyond to deliver positive achieve
team goals.

Claims and sales Support experience highly regarded.

Position Description

KEY RESPONSIBILITIES
Key accountabilities include but are not limited to:
ï· Develop strong relationships with customers and internal staff
ï· Conduct all Sales Support and administration functions to ensure the Sales team is
adequately serviced and have all necessary information for their roles
ï· Answer phone calls and emails relating to warranty and roadside assistance enquiries
ï· Promptly and professionally assist with requests from stakeholders and customers on all
administrative tasks relevant to effective product management and service
ï· Process warranty and roadside cancellations
ï· Process warranty and roadside transfer requests
ï· Proactively identify areas for improvement with processes involving sales, administration,
and operations
ï· Assist and support other members of the Finance & Operations team
ï· Assist with other Ad Hoc operational and processing duties as required
ï· Comply with Privacy Act guidelines and other government policies as needed
ï· Assist with general office duties as required

ï· Able to maintain confidentiality of sensitive information and to
exercise tact, discretion and diplomacy
ï· Strong customer service ethic with a focus on providing quality
service outcomes
ï· Ability to interpret numerical data and information to complete
required tasks
ï· Commitment to driving initiatives aimed towards improving
profitability of the business
ï· Ability to work effectively as part of a larger team, whilst showing
a mature and motivated desire to achieve results autonomously
ï· Flexibility and team-focused mentality
ï· Ability to excel in constantly changing environments, and
innovate to complete targets
ï· Time Management â effectively manages own time by planning
activities and setting priorities
ï· Mature, self-assured, and able to interact confidently with staff at all levels.
ï· High level of attention to detail. ï· ï·

Experience

ï· Excellent phone manners
ï· Experience in data processing
ï· Experience in customer service and/or stakeholder management
ï· Proficiency in Microsoft Applications including Word and Excel
ï· Intermediate mathematical/numerical skills
ï· Previous experience within a similar role and environment is
desirable

Applicants MUST reside in Australia and hold valid working rights.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


experience

1 year

skills

Administration Admin sales support customer service

qualifications

  • NA

    education

    Secondary School/High School

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