Business Systems Analyst, Service Now

1 month ago

Sydney, Australia Equinix Full time

Who are we?

Equinix is the worldâs digital infrastructure company®, operating over 250 data centersâ¯across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

 

Our culture is based on collaboration and the growth and development of our teams.⯠We hireâ¯hardworking people who thrive on solvingâ¯challengingâ¯problems and give them opportunities to hone new skills and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providingâ¯an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Business Systems Analyst, Service Now

Job Description

Equinix is the worldâs digital infrastructure company, operating 210 data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.

At Equinix, we help the worldâs digital leaders scale with agility, speed the launch of digital services, deliver world-class experiences, and transform peopleâs lives. Our culture is based on collaboration and the growth and development of our teams. 

We hire hardworking people who thrive on solving challenging problems and give them opportunities to hone new skills, and try new approaches, as we grow our product portfolio with new software and network architecture solutions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.

Job Summary:

Partners with Business Groups to ensure delivery of applications aligned to the business and IT strategy, as well as the support of those applications. Works with Business Groups to define their global IT requirements and to analyze appropriate solutions. Manages projects from inception to completion with matrix, global teams.

Responsibilities

Business Requirements Analysis

  • Partners with business stakeholders to analyze, define and document business requirements, within and across functional areas

  • Drives best practices during requirements gathering and modeling

  • Has a strong focus on gathering core requirements, beyond stated requirements and correctly places these within a broader context

  • Understands business environment and helps to connect/align relevant business stakeholders


Process Modeling and Design

  • Partners with business stakeholders to analyze, define and document business processes within and across functional areas

  • Drives best practices during requirements gathering and modeling

  • Understands business environment and helps to connect/align relevant business stakeholders


Stakeholder Management

  • Manages stakeholder expectations and communications within and beyond functional track

  • Knows business environment well enough to identify and proactively include the correct stakeholders

  • Interacts regularly with senior management level stakeholders, and demonstrates value from realized projects


Solution Design

  • Responsible to design and document cross-functional and global solutions, drawing on functional expertise of functional and technical team members or vendors, as appropriate

  • Advises on solutions prepared by peers or supporting team, and champions good design practices


Functional Design

  • Develops functional designs for applications, integrations and conversions

  • Ability to work on multiple functional areas and integrations with third party products

  • Keeps up to date with industry trends and vendor capabilities to produce robust functional designs

  • Reviews functional designs and obtains sign-offs with the cross functional business and IT teams

  • Provides inputs into business processes based on design capabilities

  • Champions sustainable, forward-looking functional designs


Testing & Test Design

  • Coordinates integration testing, validates test cases with stakeholders for user acceptance testing and training, and obtains sign-offs

  • Coordinates defects clarification, triage and coordinate resolution with engineering teams


Project Management

  • Manages multiple application releases and projects

  • Manages stakeholder expectations

  • Designs release scope and schedule in line with business goal, prioritization and IT capacity


System Configurations

  • Configures applications in line with business goals

  • Designs forward looking configurations by recognizing future needs aligned with the business roadmap

  • Develops configuration standards



Qualifications

  • Minimum 8 years of experience as a Functional Business System Analyst

  • Experience in Configuration Management and Integration for ServiceNow application

  • Proven experience solving problems using existing and new toolsets

  • Good at building solutions and driving consensus around best practices

  • Results oriented, have strong attention to detail, and can prioritize multiple objectives and project

  • Strong communication skills with the ability to work with cross-functional teams effectively


Equinix is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.

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