Member Engagement Officer

3 days ago

Eight Mile Plains, Australia Randstad Australia Full time

Member Engagement Officer

  • Full time permanent opportunity - Located in South Brisbane
  • Hourly rate: $31.54 + Super + 50% Saturday Loading
  • Excellent work culture + Flexible working + Onsite parking

    About the company:

    Our client is a leading insurance provider with a long-standing reputation for excellence. With many years of experience, they are dedicated to delivering exceptional value to their clients, ensuring that insurance is accessible, affordable, and tailored to meet individual needs. Their focus remains on making insurance services clear, high-quality, and client-centered.

    Position Overview:

    Our client is seeking a dedicated Member Engagement Officer to join their Member & Community Engagement Division. In this role, you will manage diverse customer interactions, ensuring seamless operations and exceptional service delivery. This is an excellent opportunity for professionals with a background in hospitality or retail to advance their careers by applying their customer service experience.

    Key Responsibilities:

    • Use a customer focused approach and the Member Engagement Principles when discussing and offering products and services.
    • Communicate effectively to understand and meet member needs, delivering quality conversations with strong product knowledge.
    • Foster an open and honest environment where members feel comfortable sharing.
    • Meet member expectations and respond to feedback promptly, accurately documenting actions based on trust, ease, and empathy.
    • Address and escalate member complaints or inquiries as needed.
    • Maintain a thorough understanding of our client's policies, procedures, systems, and products for confident and compliant assistance.
    • Perform daily transactional duties per policies and report discrepancies to the Team Leader.

      Minimum requirements:

      • 1-2 year customer service experience.
      • Previous call center experience desirable but not required

        Desirable attributes:

        • Show empathy to customers and cultivate a cooperative team atmosphere, providing support and understanding to both customers and colleagues.
        • Communicate transparently and effectively, actively listening to customer concerns and offering clear information and solutions.
        • Stay calm under pressure, handle challenging conversations with patience and professionalism, and manage stress effectively to maintain high-quality service.

          The Benefits Of Working With Our Client:

          • Generous employee discounts on a variety of products and retail services.
          • Access to a comprehensive health and wellbeing program, including wellness rooms and activities
          • Paid parental leave, including 13 weeks for primary caregivers, 26 weeks of superannuation, and 3 weeks for non-primary caregivers.
          • Personal leave: 12 days per year after 2 years of service, with an additional day annually for wellbeing purposes.
          • One community leave day each year to make a positive impact.
          • A diverse and inclusive work environment supported by our Inclusion committee and employee resource groups.

            For a confidential discussion about this or any other assessment center opportunities in Queensland feel free to contact our team directly brisbaneassessmentcentre@randstad.com.au with your updated CV. NB. Must be Aust Citizen or P.R.

            At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


            experience

            1 year

            skills

            Insurance, claims, car, motor, property, home, general insurance, storm, weather, contract, lodge, customer, customer service, call center, call, inbound, outbound, administrative, admin, administrator, retail, hospitality, debt collection, sales

            qualifications

            • High School Certificate

              education

              Secondary School/High School

  • Member Engagement Officer

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer** **(** **Job Number**: **2300003J** **)** **Description** **Member Engagement Officer** RACQ are looking for fun, energetic and customer service superstars to support the members contacting us on 13 19 05. No experience necessary (just a willingness to learn). We will provide a comprehensive and tailored training programme to...

  • Member Engagement Officer

    4 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer** **(** **Job Number**: **230000JO** **)** **Description** **Member Engagement Officer** RACQ are looking for fun, energetic and customer service superstars to support the members contacting us on 13 19 05. No experience necessary (just a willingness to learn). We will provide a comprehensive and tailored training programme to...

  • Member Engagement Officer

    4 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer**(**Job Number**:240000HE**)** **Description** **Member Engagement Officer** At RACQ, we value diversity and encourage individuality. We are committed to ensuring an inclusive work environment, offering flexible workplace supports and reasonable adjustments to ensure equal access and opportunities for everyone. Join our Member...

  • Member Engagement Officer

    1 week ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer**(**Job Number**:240000EB**)** **Description** **Member Engagement Officer** At RACQ, we value diversity and encourage individuality. We are committed to ensuring an inclusive work environment, offering flexible workplace supports and reasonable adjustments to ensure equal access and opportunities for everyone. Join our Member...

  • Member Engagement Officer

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer**(**Job Number**:240000TL**)** **Description** **Member Engagement Officer** At RACQ, we value diversity and encourage individuality. We are committed to ensuring an inclusive work environment, offering flexible workplace supports and reasonable adjustments to ensure equal access and opportunities for everyone. **Hours,...

  • Member Engagement Officer

    2 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer**(**Job Number**:240000O1**)** **Description** **Member Engagement Officer** At RACQ, we value diversity and encourage individuality. We are committed to ensuring an inclusive work environment, offering flexible workplace supports and reasonable adjustments to ensure equal access and opportunities for everyone. **Hours,...

  • Member Engagement Officer

    1 week ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer**(**Job Number**:240000W7**)** **Description** **Member Engagement Officer** At RACQ, we value diversity and encourage individuality. We are committed to ensuring an inclusive work environment, offering flexible workplace supports and reasonable adjustments to ensure equal access and opportunities for everyone. **Hours,...

  • Member Engagement Officer

    2 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer**(**Job Number**:240000J1**)** **Description** **Member Engagement Officer** At RACQ, we value diversity and encourage individuality. We are committed to ensuring an inclusive work environment, offering flexible workplace supports and reasonable adjustments to ensure equal access and opportunities for everyone. **Hours,...

  • Member Engagement Officer

    2 days ago

    Eight Mile Plains, Queensland, Australia Randstad Australia Full time

    Member Engagement Officer Full time permanent opportunity - Located in South Brisbane Hourly rate: $ Super + 50% Saturday Loading Excellent work culture + Flexible working + Onsite parking About the company: Our client is a leading insurance provider with a long-standing reputation for excellence. With many years of experience, they are dedicated to...

  • Member Engagement Officer

    2 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Member Engagement Officer(Job Number:2300003J)DescriptionMember Engagement OfficerRACQ are looking for fun, energetic and customer service superstars to support the members contacting us on No experience necessary (just a willingness to learn). We will provide a comprehensive and tailored training programme to set you up for success. As our Member Engagement...

  • Member Engagement Officer

    2 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Member Engagement Officer(Job Number:2300007B)DescriptionMember Engagement OfficerRACQ are looking for fun, energetic and customer service superstars to support the members contacting us on No experience necessary (just a willingness to learn). We will provide a comprehensive and tailored training programme to set you up for success. As our Member Engagement...

  • Member Engagement Officer

    4 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer** **(** **Job Number**: **230001BX** **)** **Description** **Member Engagement Officer - Eight Mile Plains (Part-Time)** RACQ are looking for fun, energetic and customer service superstars to support the members contacting us on 13 19 05. No experience necessary (just a willingness to learn). We will provide a comprehensive and...

  • Member Engagement Officer

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer** **(** **Job Number**: **23000184** **)** **Description** **Member Engagement Officer - Eight Mile Plains (Part-Time)** RACQ are looking for fun, energetic and customer service superstars to support the members contacting us on 13 19 05. No experience necessary (just a willingness to learn). We will provide a comprehensive and...

  • Member Engagement Officer

    3 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer** **(** **Job Number**: **230000RT** **)** **Description** **Member Engagement Officer - Eight Mile Plains (Part-Time)** RACQ are looking for fun, energetic and customer service superstars to support the members contacting us on 13 19 05. No experience necessary (just a willingness to learn). We will provide a comprehensive and...

  • Member Engagement Officer

    2 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer** **(** **Job Number**: **2400004C** **)** **Description** **Member Engagement Officer** RACQ are looking for fun, energetic and customer service superstars to support the members contacting us on 13 19 05. No experience necessary (just a willingness to learn). We will provide a comprehensive and tailored training programme to...

  • Member Engagement Officer

    1 week ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer** **(** **Job Number**: **230001Q6** **)** **Description** **Member Engagement Officer - Eight Mile Plains (Part-Time)** RACQ are looking for fun, energetic and customer service superstars to support the members contacting us on 13 19 05. No experience necessary (just a willingness to learn). We will provide a comprehensive and...

  • Member Engagement Officer

    5 days ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer** **(** **Job Number**: **230000ZV** **)** **Description** **Member Engagement Officer - Eight Mile Plains (Part-Time)** RACQ are looking for fun, energetic and customer service superstars to support the members contacting us on 13 19 05. No experience necessary (just a willingness to learn). We will provide a comprehensive and...

  • Member Engagement Officer

    4 days ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer** **(** **Job Number**: **230001RH** **)** **Description** **Member Engagement Officer - Eight Mile Plains (Full-Time)** RACQ are looking for fun, energetic and customer service superstars to support the members contacting us on 13 19 05. No experience necessary (just a willingness to learn). We will provide a comprehensive and...

  • Member Engagement Officer

    4 weeks ago

    Eight Mile Plains, Australia RACQ Full time

    **Member Engagement Officer** **(** **Job Number**: **230000UA** **)** **Description** **Member Engagement Officer - Eight Mile Plains (Part-Time)** RACQ are looking for fun, energetic and customer service superstars to support the members contacting us on 13 19 05. No experience necessary (just a willingness to learn). We will provide a comprehensive and...

  • Member Engagement Officer

    2 weeks ago

    Eight Mile Plains, Queensland, Australia RACQ Full time

    Member Engagement Officer(Job Number:230000JO)DescriptionMember Engagement OfficerRACQ are looking for fun, energetic and customer service superstars to support the members contacting us on No experience necessary (just a willingness to learn). We will provide a comprehensive and tailored training programme to set you up for success. As our Member Engagement...