ServiceNow Engineer

Hello, Hej, 你好, Salut

At Flight Centre Travel Group (FCTG) our purpose is to 'open up the world for those who want to see'. Every day, we give people all around the world the opportunity to experience something really amazing – travel 

Are you a driven individual who is obsessed with creating a difference. Whilst we reimagine our business, automation has become a pivotal part of our journey. We are currently responsible for a portfolio of automation tools however the focal point is Service Now as the ITIL platform of choice and platform adoption in the form of automation.

If you enjoy executing technical solutions in capacity as a ServiceNow lead and being a subject matter expert in this area, please apply

Day to day:

• Communicating technical problems and solutions to both technical and non-technical audiences
• Consulting with business analyst/project manager to develop appropriate technical solutions. · Documenting and gain acceptance / approvals of selected final solutions
• Executing technical solutions in capacity as a ServiceNow lead, subject matter expert
• Coaching and advising other Developers/ support engineers
• Develop, test and implement Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, and custom Service Portal widgets
• Ensure proper operation and configuration of the platform through testing and validation
• Develop, test, and implement data integrations via API calls to various other technologies within our Platform environment
• Administration of the application, including but not limited to, installation/upgrading, configuration, operation, and maintenance
• Advance the maturity of the environment by researching and implementing new tools and technologies

You'll be perfect for the role if you have:

• 3+ years of experience as a developer on the ServiceNow Platform
• ServiceNow Certification System Administrator and Application Developer
• Working knowledge of ServiceNow components such as Change Management, Service Catalog, Service Portal, Problem Management, Incident Management, CMDB, Knowledge Management, etc
• Knowledge of HTTP, REST, and API design best practices. Understanding of event-driven architectures. Understanding of asynchronous programming concepts. Knowledge of modern web design (CSS, HTML, etc.), JavaScript, and Angular
• The ability to provide ServiceNow customization and configuration including but not limited to: scripting, workflow administration, report setup, module configuration, data imports and third-part software integration
• Experience defining problems, collecting data, establishing facts, and drawing valid conclusions
• Experience working in an Agile or Scrum software development environment

You'll earn brownie points with:

• CMDB/IRM/CSM Implementation Experience
• Integration and API Experience
• ITIL certification (at least ITIL V3 foundation)
• Demonstrated understanding of ITIL practices in particular Incident management, problem management and change management.
• Experience in automation tools, such as Blue Prism, UI Automation, UiPath, Power Platform
• Proficiency in programming languages, such as C, C++, Java, Python or .NET
• Basic knowledge of Machine Learning (ML) and Artificial

What you'll enjoy... 

• Tick destinations off your bucket list with our discounts on travel and accommodation 
• Employee Share Scheme through Equate Plus 
• Access to in-house financial and health services, internal 24/7 gym and End-of-Trip Facility 
• Receive ongoing training and professional development  
• Hybrid working model 
• Closing the Gender Gap in Super Balances FCTG paid super contributions during parental leave & top up payments when Flightie parents return to work for the first 2 years
• Preference for internal progression through Brightness of Future
• Global career opportunities in a network of brands and businesses at your fingertips  
• Proud Corporate Social Responsibility platform through the Flight Centre Foundation, and Brighter Futures programs 
• Opportunity to attend global awards events, including Global Gathering (Las Vegas 2022, Bali 2023 and Lisbon 2024)  
• Various social events to promote networking, the celebration of wins, and sometimes just for fun  

We value you... 

Flight Centre Travel Group is committed to creating an inclusive and diverse workplace that supports your unique identity to create better, safer experiences for everyone. We encourage you to come as you are; to foster inclusivity and collaboration. We celebrate you.  

Who we are... 

Since our beginning, our vision has always been to open up the world for those who want to see. 

As a global travel retailer, our people come from all different backgrounds, and our connections spread to the far reaches of the globe - 20+ countries and counting Together, we are a family (we call ourselves Flighties).  

We offer genuine opportunities for people to grow and evolve. We embrace new experiences, we celebrate the wins, seize all opportunities, and empower all of our people to find their Brightness of Future. 

We encourage you to DREAM BIG through collaboration and innovation, and make sure you are supported to make incredible ideas a reality. Together, we deliver quality, innovative solutions that delight our customers and achieve our strategic priorities. 

Irreverence. Ownership. Egalitarianism