APS5 Complaints Officers

4 weeks ago

Hobart, Australia Randstad Australia Remote Work Freelance Full time
APS5 Complaints Officer
Contract length: May 2024 to 22 May 2026Hourly Rate: $55 per hour + superLocation: Hobart
Only available for Australian Citizens
Requirement: previous Federal Government experience

Responsibilities:
  • Assessing and monitoring complaints and other regulatory intelligence,
  • Managing a caseload of complaints, including the assessment of complex matters and escalating incidents for investigation or other action where necessary.
  • Identifying and providing advice on trends and issues through the oversight and review of complaints
  • Completing assessments of complaints and other regulatory intelligence to a quality standard within agreed timeframes.
  • Developing and maintaining strategic relationships with a large and diverse range of external stakeholders, including state and territory counterparts, service providers, and regulatory bodies to facilitate the work of the function.
  • Preparing complex and/or sensitive correspondence and corporate documentation, including reports, briefings and submissions.
  • Contributing to a learning culture where expertise can be developed and appropriately shared.
  • Contributing to supporting and building capability in a team environment through input in team and national forums.Apply directly using the link provided or by submitting your CV. For confidential discussion, please don't hesitate to contact me: sara.alonso@randstad.com.au

    At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.


    skills

    complaints, federal government, caseload,

    qualifications

    • Relevant experience in a similar role

      education

      Secondary School/High School

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