itil

Job description:  ITIL Major Incident Manager (ITIL 3 / ITIL 4) JD- Major Incident Manager – Job Description Role SummaryThe Major Incident Manager (MIM) is responsible for the end-to-end management of high‑severity / business‑critical IT incidents to ensure rapid service restoration with minimal business impact. The role leads incident bridges,...

XPT SoftwareAustralia PTY Ltd, incorporated in 2016, is a Software Services companyXPT works with topclients across Australia in Banking, Insurance, Telecom,Retail, Energy, Mining and Manufacturingdomains.We have 120+technocrats in Australia working at our clientlocations.XPT SoftwareAustralia is part of group companies which has globalpresence across India...

Worldline Service Australia (WSA) seeks an energetic ITIL-skilled project manager to design, build and operationalize service-management capabilities for a new contract and operating model. You will oversee a secure external customer portal and workflow automation across ServiceNow, Slack and Jira, guiding two developers and coordinating security,...

Detailed JD:• Experience of 6 to 8 years in Java applications development, MVC framework, JAVA based API and microservice, gradle, CI/CD build pipelines, Dockers and AWS.• Trained in Advanced development on AWS.• Trained in C#.Net Technology MVC Development, Windows Service Development, APIs, Automation and Office 365.• Hands-on in tools like...

IT Service Delivery / Operations Manager | ITIL | Leadership Exceptional opportunity for an experienced Service Delivery Manager or IT Operations Manager to take ownership of vendor performance, service delivery and an internal helpdesk team within a well-established professional services firm. This is a broad, hands-on leadership role where you will work...

Worldline Service Australia is seeking an ITIL-skilled program manager to lead the transition program, establishing governance, delivery discipline and integration across ServiceNow, Slack and Jira. You will coordinate multiple workstreams, manage dependencies and ensure secure, on-schedule handover to ANZ and BAU operations. The role requires extensive...

Nigel Frank International is seeking a skilled Technical Consultant with ServiceNow expertise to optimize IT service management. This hybrid role offers flexible working across the east coast and collaboration with cross-functional teams on impactful projects.You will implement and configure ServiceNow, apply ITIL workflows, analyze business requirements,...

The Bureau of Meteorology invites applications for an End User Computing (EUC) support engineer to deliver Level 1–2 ICT support across our Melbourne office and nationwide offices. You will support Windows, Linux and macOS environments, plus LAN, video conferencing and telephony technologies. Ideal candidates will hold ITIL certification, have Baseline...

A leading recruitment agency in Queensland is seeking a Desktop Support Analyst to provide onsite and remote IT support for a global heavy-industries organization. Successful candidates will possess strong experience in IT support, familiarity with ServiceNow for ticketing, and the ability to work independently. This role offers a competitive day rate and a...

Quest Oracle Community is seeking an Application Support Specialist for a fixed-term contract in Sydney CBD with a hybrid work arrangement. You will resolve escalated incidents, manage third level escalations, and liaise with clients to optimise business systems usage.The role requires 2+ years in application support, ITIL certification, and strong SQL...

A leading facilities services provider in Melbourne seeks an Application Support Analyst with over 2 years of experience. The role involves supporting a variety of applications with end-user support, system configuration, and improvement initiatives. Ideal candidates will have a strong background in IT service delivery frameworks and relevant software tools....

IAG, Australia’s leading general insurance group, invites you to join as Coordinator, Production Services Governance in Naarm (Melbourne). You will help govern and deliver technology services, aligning Change Management, Service Transition and Problem Management with business needs.You’ll work at the intersection of governance, insight, and continuous...

Nexon Asia Pacific is seeking a technically capable Service Delivery Manager to lead the delivery of IT services for clients across Australia. This role focuses on maintaining strong client relationships, proactive issue management, and governance to ensure service levels are met and continuously improved.The successful candidate will oversee incident...

Accenture in Melbourne is seeking a Service Request Analyst to champion our Service Request and Catalogue practices, ensuring ITIL alignment, accuracy, and compliance across the portfolio. You will audit requests, drive improvements, and collaborate with service owners and technical teams to define models, approvals, and fulfilment workflows.You will also...

Northern Beaches Council seeks a Service Delivery Analyst to join the Information & Digital Technology team on a permanent full-time basis (35 hours per week). The role focuses on delivering reliable IT services to the organisation and external customers, while aligning with ITSM and ITIL practices.You will support the Service Desk, drive performance against...

Downer EDI Limited is seeking a experienced Manager Service Management to lead the day-to-day Service Management function across Group Technology. You will drive incident, problem, change and service performance activities to meet SLAs, while building a high-performing team and ensuring supplier accountability.The role emphasises customer-centric service...

NEC Corporation Australia is seeking a detail-driven Service Improvement Analyst in Darwin to enhance service quality for NEC's clients, including NT Government. You will monitor ITIL-aligned processes, produce regular performance reports and drive improvements across accounts.You will have at least 2 years in IT customer service, strong QA and Excel...

XPT Software is seeking a seasoned Major Incident Manager to oversee end-to-end handling of high-severity IT incidents, coordinating cross-functional teams to restore services rapidly and minimize business impact. The role requires strong incident command, communication with executives, and governance-driven post-incident improvements.The ideal candidate...

XPT Software Australia Pty Ltd in Brisbane invites a ServiceNow Engineer/Administrator to join our team. You will manage day-to-day administration, configuration and support of the ServiceNow platform in a Government environment, ensuring secure and reliable operations.You will handle user access, workflows, upgrades, and deployments, contribute to...

Ericsson GmbH is seeking a Change Manager to lead change processes across customer services, telecom and IS/IT infrastructure, balancing innovation with minimal disruption and ensuring service continuity. You will chair CABs, analyze and record Change Requests, ensure risk assessments, prepare CAB documentation, manage the Change Schedule and drive KPI‑led...