Project Delivery Specialist

5 days ago

Melbourne, Australia Telstra Full time

Employment Type

Permanent

Closing Date

9 July 2024 11:59pm

Job Title

Project Delivery Specialist

Job Summary

Job Description

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

Focus of the Role

As a Project Specialist at TBTC Melbourne East, you will support and enable the implementation of Telstra Business products and solutions with our medium and business plus customers. This role is critical to maintaining strong customer relationships that grow both TBTC and Telstra’s revenue across our business customer portfolios. Your ability to listen to and deeply understand our customers, combined with your exceptional technical and project management skills will ensure you support our business customers to find the best ICT solutions to achieve their business goals. You will always put the customer first and support our pillars of Customer Obsession, Brilliant People and Partnerships, Responsible Growth and Returns and Execution Excellence.

This role is based on Burwood, Victoria

What We Offer

Performance-related pay

Access to thousands of learning programs so you can level-up

Global presence across 22 countries; opportunities to work where we do business.

Purchased annual leave scheme

Additional Telstra day off

Additional 30% off Telstra products and services

Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

Telstra Business - Telstra Business Technology Centres provides IT and business support to Telstra's business customers.

  • Project managing a range of service, product and solution implementation for our premium business customers across your TBTC region.
  • Working in the Centre.
  • Support our sales and operations teams by managing complex customer projects against strict timelines and SLAs.
  • Work in partnership with our sales and operations team to identify any risks that could impact the customer when managing specific projects.
  • Actively seek feedback from customers to enhance their experience.
  • Identify and refer further sales opportunities to the Sales Manager gathered during customer interactions.
  • Manage multiple platforms and systems to ensure all products and solutions are configured and activated correctly with minimal impact to the customer.
  • Respond to all project related customer queries and escalate any complaints and leads to the leadership team as required.
  • Ensure timely remediation and positive customer experiences for our premium customers.
  • Authentically collaborate with peers, team members and key stakeholders across the TBTC channel (e.g. Field Sales Team and internal Telstra team and partners) to support exceptional customer experience when delivering our products, solutions, and services.
  • Understand complex ICT solutions to provide our premium customers with the most suitable product or service.
  • Participate in customer initiatives such as developing and maintaining relevant account and portfolio plans that support ongoing relationship development and contribute to the achievement of financial and customer targets (revenue, profitability, NPS) & exceptional customer data quality.
  • Meet individual contribution and team sales and performance KPIs.
  • Continue to upskill and develop capability and knowledge across Telstra’s portfolio of products and business solutions.
  • Identify areas of improvement and actively embrace change and technology to better support our business customers.
  • Consistently provide updates via internal systems to ensure full visibility of projects and tasks.

About You

  • Collaboration
  • Commercial acumen  
  • Communication – written and verbal
  • CRM Integrations
  • Customer Relationship Management (CRM)
  • End to End Management
  • Excel skills
  • Growth Mindset
  • ICT Management
  • Listening
  • Negotiation Skills
  • Organisational Support
  • PowerPoint
  • Project management and/or coordination
  • Relationship Management
  • Stakeholder Management

If you enjoy collaborating with different people and delivering amazing experiences for the customer, we want to hear from you

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.  

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