Group Integrity

4 weeks ago

Toowoomba City, Australia Heritage and People's Choice Full time

About the role – Full-time, 6-month contract
 
In this role, you will play a pivotal part in the Group Fraud Management team. As Senior Investigator, you will be hands on in protecting our members from financial losses and recovering funds lost to scams and fraud. This position primarily focuses on complex external investigations, where you’ll engage with vulnerable and distressed members, as well as confront perpetrators, requiring you to have difficult conversations with sensitivity and professionalism. The role will require you to leverage your prior investigations experience within the banking industry to help us navigate these challenging situations effectively. We are keen to speak with those who have had direct experience in lending fraud.

Key responsibilities include:  

  • Take the lead for all significant and complex external investigations drawing assistance from other teams in Group Fraud Management as required.
  • Assist as required with Internal Fraud investigations 
  • Mentor members within the Group Integrity & Investigations team.
  • Provide subject matter expertise on matters relating to the external investigation findings particularly related to Lending Fraud and Broker Conduct. 
  • Prepare and review investigative reports, present findings and strategies to Management
  • Conduct, assist or lead interviews of victims, witnesses, and/or suspects 
  • Maintain accurate records/statistics in relevant internal data systems to assist with reporting requirements and ongoing management of the business.

About you 
 
We are seeking motivated applicants with direct experience as an Investigator in fraud and scams within the banking industry. You can approach conversations with tact and discretion, especially when engaging with members during difficult times. This role requires a driven individual who can take initiative, contribute to team efforts, and work autonomously within a predominantly remote working environment. In return, you will join a highly experienced and collaborative team that embodies our values in their everyday work, providing a supportive environment where you can learn and grow. As a Senior Investigator, you will have the opportunity to shape the future of our fraud management strategies and make a meaningful impact to protect our members and our community. 

Why you’ll love working with us: 

People First Bank – our new brand – says exactly what we’re all about: people. We're committed to supporting and growing our team and creating an outstanding work environment.

You’ll have access to financial and lifestyle benefits to support your success and individuality:

  • Flexibility and hybrid working arrangements.
  • Enhance your salary with discounts on banking, health insurance, and shopping across Australia.
  • Advance your career with training, study support, and project opportunities.
  • Competitive leave benefits that empower employees to take time for themselves and loved ones.
  • Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program.
  • Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives.
  • Be recognised for your contributions through our peer-driven recognition program.

A bit about People First Bank:  

In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank.  We are now on an exciting journey to bring together our products, services, and technology under a single brand - People First Bank. 

We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states. 

With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work.

Apply online now:

If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by COB Friday 25th October 2024.

We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process. 

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