Participant Support Officer

4 weeks ago


Ipswich, Australia HOBAN Recruitment Full time

Are you passionate about working collaboratively and making a positive impact on the lives of people with disabilities? Join the dynamic team with our client as an APS3 equivalent Administration Officer.

  • APS3 equivalent $37+ p/h
  • Located in Ipswich, Queensland.

About the Role
This is an opportunity to contribute to a positive and accessible experience for Australians with disabilities. The role involves administrative and customer service tasks, including managing participant enquiries, coordinating appointments, and supporting participants in accessing services.

Responsibilities include but not limited to:

  • Managing and resolving participant matters by actioning planning tasks as per the Act.
  • Providing counter/reception support for the local office including participant enquiries in the self-help kiosks and online support.
  • Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services.
  • Managing the team shared email inbox, appointments and telephone enquiries.
  • Coordinating appointments with the use of Agency office facilities and ensuring facilities are accessible for participants.
  • Undertaking research and investigation activities and preparing associated reports and correspondence
  • Undertaking a range of data entry activities and ensuring follow up is completed.
  • Receiving and recording complaints and other feedback in the Business systems.

About you
To thrive in this role, you need:

  • High level of administrative support skills
  • Experience in diary and email management
  • Experience in preparing replies to correspondence
  • Proficiency in scheduling meetings, coordinating travel, and preparing documents
  • Be able to pass and hold a national police check and worker screening check.
  • Must be an Australian Citizen.

To apply, please submit with your updated resume and a brief cover letter detailing your relevant experience. Please note this role closes on the Sunday 10th of November 2024, only suitable candidates will be contacted.

At HOBAN we encourage applications from people with disability, people from diverse cultural and linguistic backgrounds, people of all genders, LGBTI people, and Aboriginal and Torres Strait Islander people.

We provide reasonable adjustments; including alternate formats to the recruitment process for individuals with disability. If you require an adjustment to be made during the recruitment process, please email our Adjustments Coordinator at adjustments@hoban.com.au or visit hoban.com.au/adjustments for additional contact details.



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