Customer Delivery Specialist

2 months ago

Eastern Creek, Australia Cdc Data Centres Full time
  • Fantastic opportunity to enter the rapidly growing Data Centre industry.
  • Tailored CDC Academy and hands-on training provided.
  • Based in Eastern Creek (Data Centre/Office) and Sydney CBD (Office) 

About us:

Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities.

Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute environments with all campuses interconnected with high-speed carrier grade networks.

At CDC we are passionate about creating an inclusive workplace that promotes and values diversity. We believe that everyone’s unique experiences enable us to deliver meaningful benefits for our people, our clients and communities. Our mission is to attract, retain and grow the world’s best data centre team.

Our people are committed, tenacious and meticulous in supporting our customers. Together, we configure the landscape to meet the security, reliability, connectivity and sustainability needs for today and tomorrow.

About the role:
In this position, you will be responsible for driving customer service outcomes and the fulfillment of customer requirements. Your responsibilities will encompass stakeholder engagement, project oversight, and the coordination of internal teams to achieve performance objectives and enhance processes.

Other responsibilities include:

  • Ensuring all customer enquiries, through phone, chat and email are undertaken with care
  • Building trust with our customers through pro-active outbound support, onboarding, ensuring our solutions are providing the best value for our clients.
  • Assisting in the provisioning, delivery and management of CDC solutions, providing a seamless experience for our customers, internal staff and suppliers
  • Removing roadblocks for our customers, making it easy to do business with CDC
  • Perform workflow system and administrative updates
  • Clearly and accurately capturing customer information and detailing various touch points in the customer journey

About you: 

This role would be suitable for a candidate who comes from a Client Service/ Success background – noting that this is not a sales-based position.

  • Previous exposure to contract management, SLA reporting, problem-solving, and client relationship building.
  • Competency in Microsoft Office suite, Microsoft Project toolsets and/or CRM tools.

Essential:

Australian Citizenship with ability to obtain and maintain a NV1 Security Clearance.

How to Apply:

If you are looking for an opportunity to play a vital role in a fast-growing Australian Technology company and be part of our amazing team, please submit your resume and cover letter by clicking Apply.

We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected. We believe that diversity of backgrounds, perspectives, and experiences leads to innovation and success. We actively promote equality and strive to create a welcoming environment for all employees. We are dedicated to building a team that reflects the diversity of our community and encourages everyone to bring their authentic selves to work.

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