Patient Services Officer

4 weeks ago

Adelaide, Australia GenesisCare Full time

Your life’s best work

We are looking for enthusiastic and efficient Patient Services Officers (Medical Receptionists) to join our team in our Adelaide Oncology clinics. In these patient-facing roles, you will be responsible for providing administrative support to clients and staff while remaining professional, caring and friendly in an everchanging environment.

We currently have 4 casual positions available, working across our oncology clinics in South Terrace, Kurralta Park, Bedford Park, and Elizabeth Vale.

More specifically, you will:

  • Work in a fast-paced administrative role where customer focus is the top priority.
  • Act as the first point of contact to patients and provide excellent customer service both face to face and over the phone.
  • Adapt to and manage an environment where there is ongoing change and competing priorities.
  • Book and confirm patients for appointments and consultations.
  • Billing and Receipting at time of appointment.
  • Accurately process relevant paperwork including data entry.
  • Ensure the smooth running of the clinic.
  • Continuously liaise with the team to ensure efficient processes.
  • Manage patient records and filing of patient notes.

We’re interested in hearing from people who:

  • May have previous Medical industry experience.
  • Are eager to learn new Systems and Applications for managing Patient and Doctor requests.
  • Demonstrate ability to provide ongoing patient care and customer service.
  • Have strong communication skills.
  • Have previous experience working individually or as part of a team.
  • Possess knowledge of patient billing systems and related Medicare mechanisms would be highly valued.
  • Have exceptional phone manner and ability to handle a high volume of patient inquiries.
  • High attention to detail and excellent organisational skills.
  • Are flexible with their approach to work and able to adapt in a fast-paced environment.

Benefits of joining our team:

  • Own your development, learn every day and be part of GenesisCare’s rapid growth.
  • Thriving close-knit culture and communities and supportive environment with encouragement to live your highest potential.
  • Range of benefits available: Qantas membership discount, gym membership discount, 12 weeks paid parental leave, Bupa discount.
  • The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for cancer treatments & heart disease.
  • Fast paced, high performing & agile working culture with lots of change due to our rapid growth.
  • All employees and their family members have access to free confidential support that is completely external to GenesisCare including financial, nutritional and wellbeing coaching, legal advice & counselling.
  • Learn and grow with our award-winning development programs.
  • Free access to thousands of LinkedIn training courses.

About GenesisCare
We are 1,300+ highly trained healthcare professionals and support staff in Australia designing innovative treatments and care for people with cancer. Our dedicated teams treat more than 30,000 patients annually.

People centricity is at the heart of what we do whether that person is a patient, a referring doctor, a partner or someone in our team. We aim to build culture of care that is patient focused and performance driven. Our people promise is "do your life's best work, by always growing, having a profound human impact and making great things happen together." If you'd like to make a difference, join us at GenesisCare.

Covid19 Vaccination Requirement
In line with the Public Health Order, all GenesisCare employees are required to be fully vaccinated for COVID-19. To be eligible for consideration to perform work for GenesisCare, all recruits must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

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