Service Manager

About the business

Kenway & Clark is a progressive locally-owned farm machinery business with locations across NSW and Southern Queensland. The company is committed to fostering a positive and rewarding work environment for our employees. We are passionate about our work and are committed to our people and making a positive impact in the communities we serve.

As our business continues to expand we are looking for energetic and aspirational people to join and enhance our company culture and values.

With over 60 years of industry experience and product knowledge, Kenway & Clark are proud to sell quality products and provide a reliable aftersales service on our customer’s farm machinery and equipment. To see that this level of service continues our Gunnedah dealership is seeking a highly experienced and motivated Service Manager.

About the role

Responsible for leading a team of approximately 10 skilled diesel mechanics and apprentices who perform maintenance and repair of agricultural farm machinery and equipment, the Service Manager will work closely with customers to ensure we maintain a high level of customer satisfaction. 

On a daily basis the Service Manager will schedule work orders, monitor the department costs, and ultimately be responsible for ensuring that all work outcomes in the department is of a high quality and meets an acceptable standard.

The Service Manager will seek out new business opportunities and be a positive brand campaigner of the business.

About you

The successful candidate will be a natural problem-solver with a customer-focused approach to service delivery. They will be a strong communicator and team player, with a passion for working in a fast-paced and dynamic environment.

The candidate will bring:

• proven experience in service department management
• an ability to work well under pressure and manage multiple priorities
• proven time management and organisational skills
• an ability to motivate and empower staff
• demonstrated leadership qualities
• an exemplary customer service ethos
• excellent relationship building skills
• excellent communication skills across all channels - in person, over the phone and in writing
• knowledge of agricultural farm machinery

About the salary & benefits

The salary for this position is competitive and will be tailored to the candidate's skills and demonstrated experience. Standard inclusions are a company vehicle and phone. Kenway & Clark also offer other benefits with this role including:

• a generous annual KPI incentive program
• years of service rewards

If you are a motivated and experienced Service Manager with a passion for agriculture, we encourage you to apply for this exciting opportunity.

Join the Kenway & Clark team and make a difference in the lives of farmers and communities across the region.

We wish to advise this position is open to persons who have a right to work in Australia only.