Team Leader

3 weeks ago


Broken Hill, Australia The Salvation Army Full time

Number of Positions Available:

1

Start your career with The Salvation Army today

We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.

ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship. The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.

Why this role matters

Staying Home Leaving Violence is a specialised domestic violence program aimed at preventing clients from becoming homeless via the provision of intensive case management which is long-term, needs-based and integrated with key agencies.​We help women and children in Broken Hill and Wentworth/Dareton who are escaping domestic violence to remain safely in their homes.

About the role

We are seeking a values-driven and proactive Team Leader to lead the operational service delivery and case management practice; incorporating specialist family violence case management with deep understanding of policies, guidelines and available supports/ services, ensuring the most appropriate and effective services are provided.

Reporting to the Program Manager, this is a permanent, full-time position based in Broken Hill, NSW. Salary and conditions are in accordance with the SCHADS Award Level 6.

You will successfully
  • Lead day to day operations of service delivery and case management practice.

  • Provide line management, day-to-day support, and supervision to case worker/s.

  • Utilise specialist knowledge and expertise to resolve complex issues, manage complaints and escalations.

  • Ensure accurate client records are maintained for all clients and meet all funding body or legislative requirements.

  • Monitor service performance targets and identify strategies to address emerging issues or risks (with Program Manager).

  • Monitor relevant aspects of budgets & expenditure, including client brokerage.

  • Develop and maintain relationships with departmental agencies and community sector representatives.

  • Provide oversight of quality and compliance measures to ensure accreditation standards are met .

  • Undertake recruitment activities as required.

You will have
  • Degree qualification in social work, welfare, community development or related field (desirable) OR high level of sector knowledge, experience and skill attained through prior learning and previous employment.

  • A Current NSW employee Working with Children Check. 

  • A valid NSW Driver Licence.

  • Significant experience in the family violence support sector.

  • Well-developed community liaison and advocacy skills, including the ability to consult and negotiate with relevant agencies in the service sector and the public.

  • Knowledge and understanding of the criminal justice response to domestic violence.

  • Experience in managing and overseeing case management services.  

  • Demonstrated experience in effectively dealing with the impact of trauma. 

  • Excellent written and verbal skills communication.  

What we offer

 

As a registered NFP we offer our eligible employees real and meaningful benefits such as; 

  • NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit ($2,650) 

  • Flexible working conditions 

  • Health, fitness and financial discounts / benefits 

  • Paid parental leave - 12 weeks 

  • Up to 8 weeks leave per year through our purchase leave scheme  

  • Up to 5 days paid leave per year to ‘volunteer’ in a TSA program or activity 

  • Purpose driven career which has positive social and sustainable outcomes  

  • Employee Assistance Program - Independent confidential counselling service; 

  • Opportunity for career development; 

  • An inclusive culture of dedicated, passionate and professional team members 

  • Positively supporting and impacting the lives of others through your career contribution  


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