Technical Solutions Engineer

1 month ago

Sydney, Australia Arista Networks Full time
Job Description

Who You’ll Work With

Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and nurture customer success. 

We are seeking world-class technical solutions engineers (TSE) to come join our team, to help support our products and solutions. A TSE at Arista is equivalent to a Tier 3 TAC or Escalation Engineer in most support organizations. We drive the success of our customers through passion and teamwork and via ensuring quick response times. You will work with a diverse, multicultural team of top-notch engineers who act as our customers’ champions. You will also work closely with members of software/hardware engineering, product management, customer engineering and sales teams. The team culture is one of collaboration among highly technical individuals, as we work as One Team to deliver the highest levels of customer satisfaction.

This is a hybrid work environment where office presence is required 2-3 days a week.


Qualifications

What You'll Do:

  • Respond to customer product inquiries via telephone or in written, internet-based email.
  • Resolve customer concerns raised during installation, operation, maintenance or product application or compatibility matters.
  • Interpersonal skills and product knowledge and expertise are critical to responding to daily customer-centric activities.
  • Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
  • Document customer communication and recurring technical issues to support product quality programs and product development.

Required Product Knowledge and Technical Skills:

  • Working knowledge of the networking industry, products, and protocols
  • Minimum of 3+ years of hands-on experience and a combination of the designing, deploying, configuring, supporting, troubleshooting, debugging and administering of the following network protocols and technologies:
  • AAA/RADIUS/TACACS, ACL, ARP, BGP (RFC 4271), DHCP, 1G/10G Ethernet (IEEE 802.3ab & IEEE 802.3ae) and other higher speed Ethernet interfaces, EVPN, IEEE 802.3x flow control and IEEE 802.1Qbb priority-based flow control, ICMP, IGMP, IPSec, IPv4 & IPv6, LACP, LLDP, MACSec, MPLS, NAT, OpenFlow, OSPFv2 and OSPFv3, PIM, QoS, Sflow, SNMP, STP/RSTP/MST (IEEE 802.1D), VARP, VRRP, VLAN (IEEE 802.1Q), VRF, VXLAN
  • Experience with troubleshooting tools such as IXIA, tcpdump, and Wireshark (or similar packet generation and analysis tools) is highly desired
  • A strong comfort level with Linux is highly desired
  • Familiarity with programming/scripting (C++, Java, Python, Perl, JavaScript, shell)/ Cloud Environment/Automation a plus

Desired skills:

The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required, as is the ability to triage. As we are continually releasing new features and products, a high aptitude for both learning and teaching are required. 

Our engineers work closely with other members of Customer Engineering as well as both Software and Hardware development – both in diagnosing problems as well as communicating them in multiple technical contexts. Thus, excellent written and verbal communication skills are a must, as is a collaborative approach.

Education: 

Minimum education is a B.S or ideally a MS in a technical field (CS/Networking preferred) or related. Industry certifications are preferred. Prior TAC experience preferred.



Additional Information

Benefits

  • Global company and market leader
  • Fantastic workplace culture
  • Central CBD location with flexible working arrangements
  • Great career prospects
  • Excellent facilities with modern tools of the trade
  • Breakout areas/free coffees at local cafe/table tennis/foosball/regular team events

Australian work Rights

Only candidates with Australian Citizenship, Australian Permanent Residency or otherwise a demonstrable legal entitlement to work in Australia for the duration of employment, will be considered for roles in Australia. Please review open roles in other geographical regions of Arista if you have complementary skills.

 

  • Technical Solutions Engineer

    2 weeks ago

    Sydney, New South Wales, Australia Hitachi Solutions Full time

    About the RoleWe are seeking an experienced Technical Solutions Engineer to join our team at Hitachi Solutions. As a key member of our implementation team, you will play a crucial role in delivering end-to-end solutions for our clients using Microsoft Dynamics CE.The ideal candidate will have a strong understanding of the CRM platform, including scripting,...

  • Technical Solutions Engineer

    1 month ago

    Sydney, New South Wales, Australia Arista Networks Full time

    Job SummaryWe are seeking a highly skilled Technical Solutions Engineer to join our team at Arista Networks. As a Technical Solutions Engineer, you will be responsible for providing top-tier technical support to our customers, troubleshooting complex issues, and collaborating with cross-functional teams to drive customer success.Key ResponsibilitiesRespond...

  • Technical Solutions Engineer

    4 weeks ago

    Sydney, New South Wales, Australia Cdc Data Centres Full time

    About us: CDC Data Centres is a leading provider of secure, world-class data centre facilities in Australia and New Zealand. Established in 2007, we have a strong track record of delivering innovative solutions to our customers. Our team is passionate about creating an inclusive workplace that promotes diversity and values individual experiences. We believe...

  • Technical Solutions Engineer

    1 month ago

    Sydney, Australia Cdc Data Centres Full time

    About us: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale...

  • Technical Solutions Engineer

    1 month ago

    Sydney, Australia CDC Data Centres Full time

    About us: Established in 2007, CDC Data Centres is Australia’s leading operator of sovereign, secure, world-class data centre facilities. Headquartered in Canberra with multiple facilities in the ACT, NSW and New Zealand, CDC’s diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale...

  • Technical Solutions Engineer

    1 month ago

    Sydney, New South Wales, Australia Arista Networks Full time

    Job Title: Technical Solutions EngineerAbout the Role:Arista Networks is seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-tier technical support to our customers, troubleshooting complex issues, and collaborating with our engineering teams to drive customer...

  • Technical Solutions Engineer

    3 months ago

    Sydney, Australia Arista Networks Full time

    Job Description Who You’ll Work With Are you a top-tier Technical Support Engineer with a passion for solving customer problems? At Arista, we are obsessed with making our customers successful and believe that giving our customers direct access to a top-level engineer who thrives on solving complex problems, helps streamline the support process and...

  • Technical Solutions Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Arista Networks Full time

    About the RoleWe are seeking a top-tier Technical Solutions Engineer to join our team at Arista Networks. As a Technical Solutions Engineer, you will be responsible for providing advanced technical support to our customers, troubleshooting complex network issues, and collaborating with our engineering teams to drive customer success.Key...

  • Technical Solutions Engineer, Storage, Cloud

    4 weeks ago

    Sydney, New South Wales, Australia Google Full time

    About the RoleThe Google Cloud team is seeking a skilled Technical Solutions Engineer to help companies, schools, and government agencies seamlessly transition to Google products and provide ongoing support. As a Technical Solutions Engineer, you will be responsible for troubleshooting technical issues, developing tools for faster diagnosis, and working...

  • Solutions Engineer

    1 month ago

    Sydney, New South Wales, Australia Blackbaud Full time

    About the RoleBlackbaud Pacific is seeking a highly skilled Solutions Engineer to join our fast-paced Solution Engineering team. As a Solutions Engineer, you will be responsible for presenting Blackbaud solutions to prospects and customers in a compelling and value-based approach.To succeed in this role, you must have a strong desire to leverage your...

  • Technical Solutions Engineer, Storage, Cloud

    3 weeks ago

    Sydney, New South Wales, Australia Google Full time

    About the JobWe are seeking a skilled Technical Solutions Engineer to join our Google Cloud team. As a Technical Solutions Engineer, you will work closely with our customers to provide technical support and ensure a seamless transition to Google Cloud products.You will analyze system and network configuration issues, develop an understanding of Google's...

  • Senior Software Engineer

    1 month ago

    Sydney, New South Wales, Australia Opus Recruitment Solutions Full time

    Job Title: Principal EngineerJob Summary:We are seeking a highly skilled Principal Engineer to lead our engineering team in designing and delivering high-quality, scalable web applications. As a Principal Engineer, you will be responsible for overseeing the development process from architecture to deployment, guiding a talented team of engineers, and...

  • Senior Technical Solutions Engineer

    4 months ago

    Sydney, Australia Media.Monks Full time

    The Company Media.Monks is a digital-first marketing, advertising and technology services company connecting the dots across content, data & digital media and technology services. Inspired by the connectivity and flexibility of technology APIs, Media.Monks’ single-P&L model offers brands seamless access to a nearly 6,000-strong team of digital talent...

  • Technical Lead for Architecture and Engineering Solutions

    1 week ago

    Sydney, New South Wales, Australia Autodesk Full time

    A challenging opportunity awaits a skilled Technical Lead to drive the development of innovative architecture and engineering solutions at Autodesk. Reporting to the Consulting Services manager for ANZ, this role offers a unique blend of technical expertise, leadership skills, and business acumen.As a Principal Solution Architect, you will be responsible for...

  • Technical Solutions Engineer

    1 week ago

    Sydney, New South Wales, Australia Media Full time

    About the RoleWe are seeking a skilled Technical Solutions Engineer to join our team at Media.Monks, a digital-first marketing, advertising and technology services company.As a Technical Solutions Engineer, you will play a crucial role in building innovative tools on top of advertising and analytics platforms to enhance the capabilities of our account...

  • Technical Support Solutions Engineer

    4 days ago

    Sydney, New South Wales, Australia Microsoft Full time

    OverviewWe are seeking a skilled Technical Support Solutions Engineer to join our team at Microsoft. This is an exciting opportunity for a customer-focused individual who is passionate about delivering exceptional technical support and resolving complex customer issues.ResponsibilitiesOwn, troubleshoot, and solve complex customer technical issues using log...

  • Technical Solutions Engineer for Google Cloud

    3 weeks ago

    Sydney, New South Wales, Australia Google Full time

    About the JobAs a Technical Solutions Engineer at Google, you will play a crucial role in helping our customers seamlessly transition to Google Cloud. You will be part of a global team that provides support and resolves technical issues for customers using Google Cloud Platform products.Your primary responsibilities will include analyzing system and network...

  • Dynamics CRM Technical Solutions Specialist

    7 days ago

    Sydney, New South Wales, Australia Hitachi Solutions Full time

    About the RoleWe are seeking an experienced Dynamics CRM Technical Solutions Specialist to join our team. As a key member of our implementation team, you will be responsible for providing technical guidance and support to clients across multiple industries.Key ResponsibilitiesDevelop and implement technical solutions that meet client needs and exceed...

  • Technical Solutions Engineer

    3 weeks ago

    Sydney, New South Wales, Australia Artista Networks Full time

    Job DescriptionAt Arista Networks, we are seeking a highly skilled Technical Solutions Engineer to join our team. As a Technical Solutions Engineer, you will be responsible for providing top-notch support to our customers, ensuring their success with our products and solutions.Key Responsibilities:Respond to customer inquiries via phone or email, providing...

  • Technical Solutions Consultant

    1 month ago

    Sydney, New South Wales, Australia SafetyCulture Full time

    SafetyCulture is a customer and product-led SAAS company, our mission is to help working teams get better every day, our technology platform and products give front line workers a voice and leaders the visibility to make smart decisions when driving safety, quality and continuous improvement.We are seeking a highly skilled and experienced Technical Pre-Sales...