Senior Manager, Retail Design

3 weeks ago

Richmond, Australia Australia Post Full time

Help us deliver like never before 
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.  

About the opportunity  

The Senior Manager, Retail Design & In-Store Standards is a key role in shaping the future of our retail network In this pivotal leadership position, you'll oversee the design, layout, and functionality of both new and existing post office locations across Australia, ensuring they deliver a seamless and engaging customer experience.

Key to the role will be implementing nationally consistent retail presentation outcomes, ensuring every outlet reflects Australia Post’s strategic vision, brand identity, and evolving business goals. A key part of the role is to implement nationally consistent retail presentation standards, driving design solutions that enhance the customer experience and support business growth.

Collaborating closely with cross-functional teams, you will turn strategic initiatives into dynamic, innovative design projects that create modern, high-quality retail environments. Your work will directly impact how customers experience Australia Post in every touchpoint, ensuring we remain at the forefront of retail innovation and excellence.

 
You’ll also   

  • Develop, maintain, and update Australia Post's Retail Design Standards, including a comprehensive "kit of parts" and an approved furniture catalogue that ensures consistency, efficiency, and adaptability across all retail locations.
  • Develop and formalize floor layout and concept designs for all new sites and refits nationally, using AutoCAD, Revit, or equivalent tools. Ensure these layouts maximize operational efficiency, customer flow, and are adaptable for different store formats.
  • Manage supplier relationships to ensure that key suppliers deliver value and meet quality standards. Engage with Group Property and Procurement teams to align supplier performance with industry best practices, while driving innovation and cost-effectiveness.
  • Develop and manage the annual budget for retail design and fit-out projects. Ensure all design initiatives, new site builds, and refit projects are delivered within approved budgetary constraints while maintaining high-quality standards.
     

About you  

We're seeking an inspiring and strategic leader with a strong architectural or design background to drive innovation and excellence across our retail network. You'll lead a talented design team, bridging strategy, procurement, and execution to deliver cohesive, cutting-edge retail spaces. With expertise in supplier management, sustainable design, and material assessment you are able to build relationships and effectively connect with diverse teams, ensuring collaboration and alignment across all functions.

You’ll also need   

  • Comprehensive understanding of retail design principles
  • Experience in developing, supporting and implementing retail presentation standards
  • Thorough understanding of Disability Discrimination Act as it applies to retail store accessibility
  • Demonstrated strong negotiating, influencing and communication skills to bring together multi-functional priorities in one solution.

How we’ll deliver for you

  • We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together.
  • Join one of Australia’s most loved brands, supporting communities each and every day
  • We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.

We’re delivering together 

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees. 

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace.  If you have any questions about accessibility, please contact our Diversity & Inclusion team on inclusivecareers@auspost.com.au

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