Onsite IT Technician

2 months ago

Sydney, Australia First Focus Full time

First Focus is Australia's best mid-market Managed Service Provider, bar none. We are growing fast and now have over 300 staff across Australia, New Zealand, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions.

We pride ourselves on being a genuinely great place to work, with a dynamic culture, clear vision and strong leadership. We only hire the best people and are a looking for an exceptional IT professional with a deep understanding of both Managed Services and the needs of mid-tier clients.

We are looking for the best MSP-specialised Onsite IT support technician in New South Wales. Why would such a mythical creature consider coming to First Focus? What makes First Focus better than where you are today?

  • We understand the challenges of onsite technical specialists and work with you and our clients to make sure you still get the time and the opportunity to train and develop
  • We seek the best clients for our team to work with as well as the best people to support our clients
  • We know that great onsite specialists value different things to Service Desk - daily variety, great customer relationships and new challenges
  • We find and retain the best. Best Onsite professionals backed by best Service Desk, best Project Engineers, best team
Role

In this role you will:

  • Provide onsite desktop and IT infrastructure support to one of our customers
  • Be involved in occasional project work to deploy solutions
  • Experience opportunities to support Servers, Networking and other IT equipment
  • Work with highly experienced Engineers and Technical Account Managers to maintain a best practice environment
  • Work across technical infrastructure from desktop to firewall, backup systems and software

Requirements

  • Solid knowledge of Microsoft AD, Exchange, Azure and Office 365 environments coupled with your generalist networking skills
  • Excellent written and spoken English, with a great phone manner.
  • Great attention to detail and time management skills.
  • Experience working with an IT outsourcer or service provider. (Desired)
  • Must have vehicle and full drivers license. (Mandatory)

Benefits

First Focus’ values are based around keeping everyone informed, aligned, supported, and rewarding performance. Some examples of this include:

  • Up to $90k as part of a great package
  • All employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellors
  • First Focus understands the importance of flexibility for a satisfying work-life balance
  • ‘Never Stop Growing’ is deeply imbedded in our DNA - we offer up to 10 paid training days a year and support employees towards certifications and qualifications - we will not only pay for the exam but will also give you a pay rise for achieving certs (conditions apply, of course)
  • Staff are encouraged to take advantage of our weekly internal training sessions and library
  • Opportunities for personal and professional development with our FastTrack mentoring program
  • We have our very own MAD (making a difference) Council, focusing on equality, charity, and the environment
  • Option of a Tesla company car as part of your ongoing employment package (conditions apply)
  • Regular social events and a great team culture

First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

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