Quality Assurance Claims Clerk

3 weeks ago

Minto, Australia Redox Full time

About Us

Redox is a ASX listed, leading raw material and ingredients distributor with 16 regional offices throughout Australia, New Zealand, Malaysia, and United States of America. Established in 1965 with more than 400 staff and sales over $ dollars last financial year, we bring the best products from around the world to clients in over 170 unique industries. More than just a job, start your career with Redox today.

The Position

Reporting to the Claims Officer, this clerical role will see you operating Redox’s internal problem reporting system to investigate and resolve issues which arise during the day to day running of the business. If you are inquisitive and like to get to the root cause of an issue this is the right role for you. Daily responsibilities include:

Investigating problems and recording outcomes using internal software Directing and guiding staff actions and responses in order to resolve problems Highlighting potentially large claims and working to minimise losses by corresponding with Staff, Suppliers, Customers & Insurers Updating and maintaining system records Processing stock returns, managing quarantined stock and disposal where required Acting within procedural guidelines to ensure that problems are resolved and that related files are closed in the shortest possible timeframe Managing digital data records associated with problem files.

About You

The ideal candidate will display exceptional verbal and written skills, excellent time management skills and have intermediate computer literacy skills in the Microsoft suite.

A critical thinker with advanced problem-solving ability You appreciate the importance of process and procedure Prior experience within an office support role or Insurance Industry/Claims (desirable) Ability to communicate with staff at various levels and divisions of the business Have fast and accurate data entry skills A high attention to detail and the ability to prioritise tasks Flexibility and the ability to think on your feet Live within an easy commute to Minto, South-West Sydney. (desirable)

Rewards & Benefits

On the job training from a supportive and collaborative team. Salary package inclusive of leave loading Bi-annual company-performance-based bonus Annual Salary review Lunch provided daily in the office 1day WFH (post probation) Secure onsite parking Paid Volunteer Day

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