Mobility Advisor

Customer Service Representative

• Competitive salary + Super + Employee Benefits
• Personal development and potential international career path
• A work place culture that reflects energy and engagement
• Variety and diversity of responsibilities
• Flexibility of hours and location

Crown are looking for suitable candidates who are customer focussed, self-driven and passionate to take on an exciting role within our Mobility Division.

The primary objective and responsibility is to provide support, assistance and relocation advice to our clients and relocating employees to ensure they experience a smooth and stress-free relocation.

About The Role

An opportunity now exists for a Customer Service Representative to join our team based in Mount Waverley in a globally diverse, challenging and ever-changing environment.

Reporting to the Team Leader World Mobility, you will be responsible for working closely with our Corporate Clients to ensure their successful and seamless relocation, either across the road or across the globe.

Duties will include:

• Manage client assignments both domestically and internationally (inbound and outbound)
• Liaise with the client at every step of the relocation process, including the timely management of issues and resolving any queries or concerns that may arise
• Ensure ongoing clear lines of communication with all internal and external stakeholders
• Provide relevant problem solving and appropriate solutions as required.
• Accurately maintain electronic assignment files and databases ensuring the protection of PII.
• Completion of financial tasks such as accurate and timely invoicing along with reviewing and approving of third party invoices.

The opportunity will suit someone who has a passion for variety in their role, a constantly changing environment where no 2 days are the same, and someone who wants to be a part of an organisation where opportunities may arise for a career move internationally

About You

It would be ideal if you have professional or personal experience in relocating, but experience in either Travel or Real Estate are of considerable value and this may present an exciting career transition opportunity.

To be considered for this exciting opportunity, you will:

Be confident, driven, and empathetic to our client needs

• Have excellent communication and interpersonal skills to liaise with people at all levels of the business (both internally and externally) with confident verbal and written communication and be able to build rapport with your clients
• Be highly motivated with a keen eye for detail and able to follow up and finalise tasks
• Have a proven track record in delivering exceptional customer service in a fast paced environment
• Love to be super busy and multitask and be able to work well under pressure
• Have accurate data entry and high attention to detail skills
• Excellent Microsoft Office skills (including Word, Excel)
• Ability to work as a team player whilst being accountable for your own actions

Whilst previous experience in a similar role is highly regarded, your confident attitude and ability to demonstrate empathy and commitment to exceptional customer service across a culturally diverse customer base will see you secure this role.

This is an excellent opportunity for the right person looking to take their career to the next level.

What’s In It For You?

• A competitive salary and superannuation
• The opportunity of career advancement through mentoring and our formal learning and development program
• The opportunity to work with a great team in a dynamic fast paced environment
• A fantastic employee reward and recognition program, service awards, as well as market leading/generous employee benefits including a free Perkbox membership, company paid personal development, access to our confidential EAP wellness program, discount financial products, novated lease salary sacrifice and much more

About Crown

Crown Worldwide Group (crownworldwide.com) operates from over 265 locations in almost 55 countries, providing global mobility services, transportation of household goods and fine arts, departure and destination services, business information storage, high value warehousing, freight forwarding and third-party logistics. established in 1965, the Crown Worldwide Group is a privately held company with global headquarters in Hong Kong.

No agencies please. If we feel the need to use an agency, we will be in touch with one.