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Customer Service Specialist
4 months ago
As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.
Position Title: Customer Service Specialist
Location: Dandenong South, Victoria
Position Overview
Enjoy the fast pace and use your super star Customer Service skills to service clients and sales teams alike in this full time, permanent Dandenong South based role. HB Fuller has been a global industry leader in industrial adhesives for more than 130 years and are looking to expand their local customer service team.
Primary Responsibilities
Reporting to the Customer Service Manager, the selected candidate will be responsible to take received customer orders to meet customer demands, may include export shipments when applicable.
Scope of duties:
Input, monitor and coordinate customer orders (30-40 p/day)
Manage all customer enquiries (20 – 30 p/day)
Accurate pricing data entry
Prepare customer credit adjustments, and customer invoices
Communicate transit times, coordinate PODs and ETAs for customer orders
Communicate with internal departments as required to provide support
Minimum Requirements
To be considered for the role you must possess:-
Hands on experience in a fast paced working environment
Experience with SAP very highly regarded for this role
Minimum year 12 secondary education
3-5 years experience in a similar customer service environment
Numerical data entry speed of 8500 alpha numerical p/hr
Professional and friendly phone manner
Able to contribute proactively within a team setting
Intermediate level knowledge of MS Word and Excel
Previous experience in processing DG export shipments would be advantageous.
Victorian Drivers Licence
