Service Supervisor
2 weeks ago
About Us:
RDO Equipment has a strong legacy of over 60 years supporting its customers across Agriculture, Forestry, Construction and Turf. We are a global company headquartered in the United States, and have partnerships in Africa, Australia and Mexico. We are the world's largest John Deere dealer.
With more than 1,000 employees working in over 33 branches across Australia alone, RDO Equipment is Australia's leading dealer for John Deere equipment, Vermeer plus our new dealerships with Kenworth & DAF in NSW.
Join Our Team as a Service Supervisor
Are you a dynamic leader with a passion for customer service and technical excellence? We are looking for a motivated and experienced Service Supervisor to join our team and drive our service department to new heights
About the Role:
As a Service Supervisor, you will play a crucial role in coordinating and scheduling our Service Technicians, ensuring timely invoicing of work orders, and maintaining excellent communication with our customers. You will work closely with various departments to meet the needs of both our customers and employees, ensuring a seamless and efficient service experience.
Why Join Us?
- Be part of a supportive and dynamic team.
- Opportunities for professional development and training.
- Contribute to a company that values teamwork and exemplary customer service.
What You'll Do:
- Assign jobs and work areas to Service Technicians based on their skills and knowledge.
- Manage performance, address absences, and identify skill gaps among Technicians.
- Proactively seek customer feedback and respond promptly to any issues.
- Review repair work orders for accuracy and completeness.
- Conduct and schedule in-house training for Service Technicians.
- Maintain a clean and safe working environment.
- Collaborate with the Service Manager to review department performance and profitability.
- Ensure all relevant documentation is filed professionally and efficiently.
- Provide professional and courteous advice to callers.
What You'll Bring:
- Previous supervisory or management experience preferred.
- Familiarity with John Deere and Vermeer products is a plus.
- Strong customer service and communication skills.
- Excellent analytical and problem-solving abilities.
- Strong computer skills.
- Right to work in Australia.
Ready to Make an Impact?
If you are ready to take the next step in your career and join a company that values your skills and expertise, we want to hear from you Apply today to join our team and become an essential part of our Sydney branch
We are successful because of our people and we welcome applications from people of all backgrounds.
External agencies have not been engaged for this role, so please ensure you apply directly to be considered.
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