Team Leader Member Experience
6 months ago
An exceptional opportunity awaits you to join our dynamic leadership team, dedicated to delivering an exceptional member experience as part of the City of Yarra’s Property and Leisure Services. If you thrive in a team that values trust, empathy, and motivation, then this role is tailored for you.
In this role, you will oversee a team of 25+ Member Experience Officers and Membership Services Officers at Yarra Leisure, which predominately operate over 3 sites, Richmond Recreation Centre, Collingwood Leisure Centre and Fitzroy Swimming pool. As well as Collingwood Estate Gym and Burnley Golf Course.
In this role, you will have the opportunity to:
Drive a constructive culture through exceptional leadership and communication that develops a positive and empowered team. Lead, coach and monitor the Member Experience team to achieve positive sales and retention outcomes. Enhance the Yarra Leisure member experience via outreach and retention activities. Monitor and evaluate customer feedback to enhance the member experience through continuous improvement. Champion a member first best practice culture across Yarra Leisure.Yarra city council is an exciting and progressive Organisation. We pride ourselves on inclusive culture, continual progression and development of staff. We aim to make a positive difference in people’s lives and continually improve service to the community.
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Digital Product Strategy Leader
1 week ago
Melbourne, Victoria, Australia Intrepid Experience Full timeGeneral Manager Digital ProductWe are seeking a visionary leader to helm our digital product strategy, driving growth and innovation at Intrepid Experience.About the Role:Define and execute a comprehensive digital product roadmap, aligning with business objectives.Oversee the development and launch of new digital products and features.Lead cross-functional...
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Team Leader, Member Services
7 months ago
Melbourne, Australia UniSuper Full time**17% super / additional Christmas leave / personal development budget and more**: - **Lead one of our dynamic and engaging Member Services teams**: - **Great Place to Work certified** **About US** UniSuper is a place where brilliant thinkers and passionate people come together. As one of Australia’s largest super funds, the work you’ll do with us...
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Team Leader, Member Services
6 months ago
Melbourne, Australia UniSuper Full time**17% super / 26 days leave / personal development budget and more**: - **Lead one of our dynamic and engaging Member Services teams**: - **Great Place to Work certified **About US** UniSuper is a place for people who want to make a difference in their work and the world. As one of Australia’s largest super funds you will join an inclusive team of...
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Team Members
7 months ago
Melbourne, Australia Koko Black Full timeWork for a loved Australian brand that gives back and supports native Australian wildlife - Work with chocolate in an inclusive, supportive and flexible working environment - Enjoy discounts on Koko Black's product range and know you're supporting 100% sustainably sourced Cocoa **Join the Koko Team!**: Are you ready to immerse yourself in the world of...
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Team Leader, Technical Member Support
4 months ago
Melbourne, Australia UniSuper Full timeAre you ready to lead a team that directly impacts the retirement outcomes of thousands of Australians? UniSuper is seeking a passionate and experienced Team Leader for a maximum term contract position in our Technical Support team, ending on 30th June 2025. _ **About UniSuper** UniSuper is a place where brilliant thinkers and passionate people come...
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Customer Experience Partner
1 month ago
Melbourne, Australia Commercial-RTA-Customer Experience Full timeReal Estate software support for Real Estate Agency clients. Inbound technical queries from onboarding support to ad-hoc requests. Hybrid working, sociable team and career development opportunities. Who We Are Domain Group is a leading Australian property marketplace made-up of a portfolio of brands across data insights, products and technology...
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Team Leader Customer Experience
7 months ago
Melbourne City Centre, Australia Victorian Building Authority Full timePosition overview The Team Leader, Customer Experience is responsible for leading a team of staff within the Customer Experience team to support the VBA in its effective and efficient administration of high quality support services to practitioners, consumers and the community. This role is responsible for modelling and delivering high level leadership...
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Team Leader, Sales and Customer Experience
7 months ago
Melbourne, Australia Sharp & Carter Full timeGrowing business with a strong reputation in the market - Impressive track record of succession planning leaders to managers - Competitive remuneration model. Salary + commission +benefits **The company** Our client partners with a wide range of leading Australian brands to assist customers in comparing, selecting, and saving. **The role** In this...
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Digital Product Strategy Lead
1 month ago
Melbourne, Victoria, Australia Intrepid Experience Full timeAt Intrepid Experience, we're passionate about delivering world-class travel experiences that inspire and educate. As a General Manager of Digital Product, you'll play a critical role in driving our digital product strategy, ensuring seamless customer experiences across all touchpoints.About the RoleWe're looking for an experienced digital product leader to...
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Team Leader
1 month ago
Melbourne, Australia Dixon Appointments Full time3 month opportunity, full time hours Hybrid working arrangement Campus located in Hawthorn (Glenferrie Station) and occasional travel to outer campuses in the Eastern Suburbs About the OrganisationWe provide vibrnt services, programs, and events across areas such as Clubs and Societies, Sports, Leadership, Volunteering, Advocacy, and more. Operating...
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Team Leader, User Experience
4 months ago
Melbourne, Australia Department of Government Services Full timeLocation: Melbourne | CBD Job type: Full time Organisation: Department of Government Services **Salary**: $95,102 - $107,905 Occupation: Customer Service/Call Centre Reference: VG/1817760 **About us** The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the...
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Customer Experience Leader
4 weeks ago
Melbourne, Victoria, Australia Woolworths Group Full timeLead a Team to Deliver World-Class Customer ServiceIn this dynamic role, you'll be responsible for motivating and leading your team to deliver exceptional customer experiences. As a key member of our retail team, you'll contribute to revenue growth by fostering customer loyalty.The ideal candidate is a passionate people leader who has a genuine desire to...
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Team Member
3 months ago
Melbourne, Australia Koko Black Full timeWork for a loved Australian brand that gives back and supports native Australian wildlife - Work with chocolate in an inclusive, supportive and flexible working environment - Enjoy discounts on Koko Black's product range and know you're supporting 100% sustainably sourced Cocoa **Join the Koko Black Team!**: Are you ready to immerse yourself in the world of...
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Team Leader
7 months ago
Melbourne, Australia Brightside Recruitment Full timeSenior Leadership Role - Melbourne Wide - Social Work **Organisaiton**: Brightside Recruitment is seeking a passionate individual is keen on making a difference to the lives of young people facing homelessness. Leading the way and making a real difference to at-risk young people's lives. **Role**: The Team Leader is responsible for the day-to-day...
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Head of Member Experience
1 month ago
Melbourne, Australia Defence Bank Full time**Introduction**: About us. A unique life requires a unique bank. Defence Bank is a member-owned bank that has been proudly serving the Defence Community for 49 years. With 26 branches across Australia and our award-winning app, Defence Bank is where our members need us - anywhere, anytime. The bank provides financial products and services to the Australian...
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Team Leader
6 months ago
Melbourne, Australia Probe CX Full time**About the Role** We have an exciting opportunity for a passionate leader to coach, manage, and support a small team of Customer Service Specialists. This role is perfect for someone who is dedicated to leading and developing teams while driving business outcomes. As the Team Leader, you will be responsible for the management of team performance and...
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Team Leader
3 months ago
Melbourne, Australia Symmetry Human Resources Group Pty Ltd Full timeExciting Opportunity: Become a Team Leader at Our New Contact Centre in Melbourne! Join Us on the Ground Floor! We're launching a brand-new Contact Centre in Melbourne, leading the way in Business Process Management (BPM) for Fortune 500 and FTSE 100 companies. Be part of something special from the very beginning!Role: Team LeaderDepartment: OperationsWhat...
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Team Leader
7 months ago
Melbourne, Australia Dynamic Outreach Full time**Team Leader Position** We are Looking for **OUTGOING, FUN and HARDWORKING** Team Leader to join our growing team. **About us**: Dynamic Outreach is a growing Agency specializing in face to face fundraising. Our mission is to help charities to grow their full fundraising potential by attraction new quality donors for them. **About the role**: We are...
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Sales Team Leader
6 months ago
Melbourne, Australia RACV Full time**Melbourne CBD | RACV Retail Travel & Experiences**: - **Full-time**: - **Competitive Salary | TRAVEL! Famils, Supplier Incentives & Discounts on RACV products and resorts** **Great things start here** Be part of a purpose-driven organisation creating meaningful travel and leisure experiences, useful home products and services, better outcomes for...
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Team Leader/experience Traffic Controllers
4 months ago
Melbourne, Australia A2Z Traffic Management Full time**Position**: Team Leader/Experienced Traffic Controllers **Experience Required**: Minimum of 1.5 years of experience **Location**: Melbourne, Vic **What We Offer**: - Competitive salary - Dynamic work environment - Opportunities for career growth - Friendly and welcoming team **Key Responsibilities**: - Manage and direct traffic flow at various...