Team Leader Member Experience

3 months ago


Melbourne, Australia Yarra City Council Full time
applicable for full time 38 hours per week only) Supportive and Friendly team environment where we value growth and development Excellent employee benefits and competitive hourly rates Work in a dynamic and collaborative environment

An exceptional opportunity awaits you to join our dynamic leadership team, dedicated to delivering an exceptional member experience as part of the City of Yarra’s Property and Leisure Services. If you thrive in a team that values trust, empathy, and motivation, then this role is tailored for you.

In this role, you will oversee a team of 25+ Member Experience Officers and Membership Services Officers at Yarra Leisure, which predominately operate over 3 sites, Richmond Recreation Centre, Collingwood Leisure Centre and Fitzroy Swimming pool. As well as Collingwood Estate Gym and Burnley Golf Course.

In this role, you will have the opportunity to:

Drive a constructive culture through exceptional leadership and communication that develops a positive and empowered team.  Lead, coach and monitor the Member Experience team to achieve positive sales and retention outcomes. Enhance the Yarra Leisure member experience via outreach and retention activities. Monitor and evaluate customer feedback to enhance the member experience through continuous improvement. Champion a member first best practice culture across Yarra Leisure.

Yarra city council is an exciting and progressive Organisation. We pride ourselves on inclusive culture, continual progression and development of staff. We aim to make a positive difference in people’s lives and continually improve service to the community.


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