Parts Sales Coordinator

4 weeks ago

Ingleburn, Australia Volgren Australia Pty Ltd Full time

ABOUT VOLGREN:

Volgren was established in 1977 and is Australia’s largest and most successful bus body builder with three manufacturing facilities located in Queensland, Victoria and Western Australia with Aftersales facilities across four states including VIC, QLD, WA and New South Wales.

Volgren builds bus bodies for the world’s leading chassis manufacturer’s including Volvo, Scania, Mercedes, MAN and most recently we delivered Queensland’s first ‘E’ bus on a BYD chassis.

Our uncompromising manufacturing standards, class leading technology and our unmatched after sales service ensure our customers can trust in our product.

Our focus is to provide great working and learning opportunities to passionate people who are ready to walk with us towards growth, progress and transformation. We are a bunch of people who really love what we do, champion ideas and innovation, get around each other and strive for quality.

Our focus is to provide a safe working environment with multiple opportunities for passionate and enthusiastic people who want to improve and hone their skills whilst learning about the manufacture of the transport of future - Electric Vehicles. 

Our values include:

  • Respect and Appreciation of People
  • Making it Happen with Excellence
  • Customer Satisfaction
  • Ethics and Integrity
  • Sustainability
  • Teamwork

BENEFITS:

  • The opportunity to build on your current skills and open further doors in the manufacturing industry.
  • The opportunity to enroll in our National Upskilling Program as part our commitment towards your Learning and Development
  • Continue to be a part of a growth orientated global organisation.
  • Local and international career opportunities with Volgren Australia and Marcopolo
  • Contribute to the local content supported by the government
  • Ability to work within a close team environment
  • Opportunity to travel interstate
  • Be part of the National Incentive Program
  • Clean and safe work conditions
  • Ongoing support for the right candidate
  • Opportunity to cross skill with different section/departments
  • Close to public transport
  • 24/7 Free access to our Employee Assistance Program ( EAP)
  • Free onsite parking available
  • Working in a well set up facility with modern equipment

ABOUT THE ROLE:

We are currently seeking and energetic and results driven Parts Sales Coordinator to join our Ingleburn After-Sales team. Reporting to the Regional After-Sales Manager you will be responsible for providing a high level of customer service to both internal and external stake holders. You will be a highly motivated, organised self-starter who thrives in a challenging and fast paced work environment. This position involves all aspects of spare parts including sales, purchasing, stock management, parts interpretation, business development and most importantly customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Establish, develop, and maintain positive customer and supplier relationships.
  • Ensure swift resolution to all customer inquiries.
  • Increase and maximise all parts sales opportunities through a high level of customer service and engagement with all value chain partners.
  • Manage customer inquiries through interpretation, quotation, invoicing, and logistics processes. 
  • Engage with suppliers and logistics services to facilitate timely sourcing of parts requirements to fulfil customer demands.
  • Actively participate in inventory management practices.
  • Support resolution of invoice and pricing discrepancies, credit returns, and warranty as required.

COMPETENCIES:

  • In-depth knowledge of Parts Department operations and Supply Chain processes.
  • Strong ERP system and Microsoft Office skills.
  • Record in customer service and solution selling in commercial business environments.
  • Problem solving skills and ability to manage multiple tasks.
  • Excellent communication skills (verbal, written and interpersonal) with ability to effectively consult with customers, suppliers, industry and internal stakeholders.
  • Positive attitude and passion to deliver customer centric solutions.

Education and Experience:

  • Certificate IV in automotive business management or equivalent industry qualifications will be highly regarded.
  • Minimum two-years’ experience in similar Parts Sales Coordinator role.
  • Strong technical background in bus or heavy commercial industry.
  • Familiarity with Australian bus industry would be a distinct advantage. 

This position also requires the applicant to undertake a pre-employment medical which includes a drug and alcohol analysis, musculoskeletal evaluation and hearing test

Applicants must have the right to work and live in Australia.

Our Diversity and Inclusion Commitment:

Volgren is an equal opportunity employer and is committed to attracting and developing an inclusive and diverse workforce that reflects the community we serve. 

As an Inclusive employer we welcome applicants from diverse backgrounds such as Aboriginal and Torres Strait Islander people from Indigenous Business Sectors, people of all genders including those who identify as LGBTQIA, people with a disability and from disability enterprises, people from Sustainable Regions, Disadvantaged Sectors and Social Enterprises and people from culturally and linguistically diverse backgrounds.

We are committed to treating every application objectively, follow a coherent screening and interview process and we hire based on attitude, skill and merit.

**PLEASE NOTE: Due to a high volume of applicants, only short listed candidates will be contacted.*

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