Senior Underwriter

2 weeks ago

Melbourne, Australia Tal Services Limited Full time

Company Description

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not see where we can go?

Job Description

***To be eligible for this role you must have Certificate IV in Life Insurance***

This role is responsible for TAL’s risk philosophy and profitability through sound underwriting standards and practices.

In this role you will: 

Underwriting

  • Provide quality underwriting service in line with TAL’s underwriting philosophy, standards and practices in order to maintain a profitable risk portfolio
  • Assist with adviser enquiries, escalations and complaints to satisfactory conclusion
  • Assess new applications within agreed timeframe
  • Action Review files within agreed timeframe
  • Achieve required underwriting volume target
  • Complete telephone underwriting cases

Partner with Customers

  • Communicates openly to engage customers, peers, and partners using a variety of communication strategies (face-to-face, written, telephone and presentations)
  • Enthusiastically collaborates with other teams and colleagues
  • Contributes to a proactive, consistent customer experience across the underwriting team, identifying customer issues and opportunities to resolve them

Builds our business

  • Demonstrates a strong business acumen, with a sound knowledge of current policies and procedures and how to apply them
  • Behaves consistently in a way that builds and inspiring and engaged high performance culture
  • Thinks innovatively and challenges the status quo, helping to embed changes that add value to customers and partners 

Drives Results

  • Organises workload and priorities to adhere to agreed timeframes and service standards
  • Explores alternative solutions to improve effectiveness and productivity within the team
  • Makes informed and timely decisions when appropriate, weighing up risks and outcomes using sound risk awareness and management practices

Connects with People

  • Regularly evaluates own capabilities and sets development goals in conjunction with the manager using the 70:20:10 model of learning and development
  • Ensures others are treated fairly and equitably
  • Looks out for others and supports them whilst challenging assertively but with respect.

Qualifications

  • Minimum 5 years Life Insurance industry experience
  • Tertiary qualification in Finance or related discipline
  • Strong Group Risk experience would be advantageous
  • In-depth underwriting and industry knowledge
  • Excellent computer literacy
  • Excellent time management and organisational skills
  • A comprehensive understanding of the business and life insurance industry, including any new approaches or practices being introduced
  • Good working knowledge of professional standard and codes 
  • Previous underwriting authority limits
  • Strong Medical, financial and systems knowledge
  • Ability to work autonomously 
  • High attention to detail
  • Certificate IV in Life Insurance

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems. 

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

Additional Information

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. 

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

#LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

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