Prepaid Sales Concierge

Found in: Talent AU C2 - 2 weeks ago

Melbourne, Australia Bare Cremation Full time

Bare is the funeral provider for the digital age. 

We are backed by some of Australia's highest profile investors, and are on a mission to transform the way people experience end of life planning.

The Role

At Bare, we’re asking prepaid funeral customers to have what is often a difficult conversation and make an important decision.  Although our platform allows them to make that purchase online, many want to speak with someone - to ask questions, to feel comfortable that there are humans behind the platform, and to be reassured in their choice to prepay.  

We're looking for a passionate Sales Account Manager that can support Australians in choosing a better way to prepare for end-of-life, by giving them an amazing experience as they interact with Bare Cremation. 

What would you do?

    • Answering inbound calls from prospective customers interested in arranging a prepaid funeral with Bare; 
    • Making outbound calls to customers who’ve shown interested, or otherwise enquired about a Bare prepaid funeral;
    • Following up with new customers to answer any questions and ensure they feel great about their decision;
    • Supporting our community team “surprise and delight” new customers - e.g. gifts, vouchers, discounts and handwritten notes;
    • Working with our content team to identify what information customers are looking for, and what else we can provide them - on our website, on our social channels or in our advertising 
    • Supporting the founders identify the things that customers most love about Bare, and helping create a community of ambassadors
    • Like all startups, we all wear many hats, so you're also likely to find yourself helping out on other tasks - for example, writing blog posts, handing customer admin requests and tackling support requests.

What's in it for you?

    • A friendly, supportive environment - people love what they do at Bare
    • Amazing opportunities for personal growth, promotion and career development (we're growing extremely quickly, and you're joining on the ground floor)
    • Competitive remuneration package with performance bonuses
    • The ability to make a real difference - our customers are incredibly grateful for the service we provide

How to Apply?

If this role sounds like you, and you’re passionate about what we’re doing, click the apply button to submit your application, including both a CV and a cover letter.

Apply for this job

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