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Product Quality Specialist

4 months ago

Wacol, Australia Volvo Group Full time

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match. 

What you will do

At Volvo Group Australia you will contribute to the transformation of our company, the transport industry and society at large. As a Technical & Product Quality Specialist, you'll play a crucial role in managing and resolving quality issues, collaborating with global teams, and contributing to the overall success of our operations.   

You will: 

  • Take the reins in managing and resolving Market Quality Reports and Dealer Quality Reports with skill and knowledge. 
  • Act as a liaison between our team and the Global Trucks Technology and Global Truck Operations, ensuring seamless communication on technical matters. 
  • Showcase your versatility by actively participating in the management of our Help Desk on a rotational basis. 
  • Prepare and deliver engaging Quality Run Through’s, engaging both internal teams and dealers. 
  • Dive deep into the technical realm as you ensure that quality defects reported within the Argus system are promptly addressed through Market Quality Reports and Argus. 
  • Be the go-to person for providing technical support to our Dealer/Importer network and field personnel, ensuring they have the knowledge they need to excel. 
  • Embark on the role of Defect Detective, accepting the challenge of investigating warranty data through rigorous quality analytics. Unravel the mysteries of fault frequency and play a pivotal role in the acceptance and resolution of quality defect cases logged by dealers within Argus. Additionally, contribute to technical investigations as needed. 
  • Play a pivotal role in accepting quality defect cases logged by dealers within Argus and assisting in technical investigations when needed. 

Your future team  

Working within the Service Market & retail team, you’ll be working together to ensure product quality for Volvo Group brand within Australia and it’s nominated export market is, ensuring brand image and reputation is upheld. Based at out corporate HQ in Wacol, you’ll be at the beating heart of Australian operations. 

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:   

  • A technical trade in heavy commercial vehicle mechanics or Mechanical engineering 

  • Hand's on experience with Heavy Commercial Vehicles, with exposure to Volvo trucks a distinct advantage.

  • Strong analytical and evaluating skills 

  • A customer oriented mindset 

  • Problem solving and excellent presentation skills 

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:     

  • We care about our people, we are committed to making your workplace safe and facilitate a healthier lifestyle for our employees through flexible working arrangements and work life balance.  

  • Access for you and your family to free, anonymous mental health support through our EAP, Sonder  

  • Countless opportunities to develop and build your career and work globally or cross-functionally.   

  • Opportunity to purchase an extra week of annual leave  

  • Generous parental leave policy including superannuation  

  • Wacol: On-site parking and café  

  

Ready for the next move?

 Are you excited to bring your skills and disruptive ideas to the table? We can’t wait to hear from you. Apply today 
 

We value your data privacy and therefore do not accept applications via mail. 

Who we are and what we believe in 
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group. Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities. 

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.