Senior Associate – Retail Client Service

1 month ago


Melbourne, Australia Challenger Limited Full time

Senior Associate – Retail Client Service

A role with no limits that requires you to be passionate about providing a consistent experience to your stakeholders – both internal and external.Take ownership of your responsibilities and contribute to the growth of our business.Where collaboration and process improvement are welcome and encouraged.

The purpose of the Senior Associate role is to contribute to the objectives and targets of the Customer Division by delivering quality client servicing to all internal stakeholders and retail clients, through the completion of RFIs and RFPs for Advisers, Dealer groups, High Net worth business, Research Houses and Platforms.

This role sits within the Research team which is responsible for:

Comprehensively servicing all retail research house clientsDriving the existing ratings processes, working with boutiques, distribution partners and the Life business to achieve upgrades and limit downgrades, as well as maximising model portfolio/managed account portfolio positions with consultants.The delivery of quality client servicing to all retail clients, including the completion of Request for Information (RFIs) and Request for Proposals (RFPs) for Advisers, Dealer groups, High Net worth business and Platforms.

This role will be responsible for:

Overall management of client information requirements, both quantitative and qualitative in nature. Work with the Retail Client Service Associate with prioritisation of workflow.Work with the Associate to compile responses to RFIs received from retail clients, including advisers, dealer groups, high net worth businesses, independent consultants and platforms, in line with specified deadlines and to a high quality.Ensure that Research House pre-review data work, including online portals and RFIs, is completed.Complete regular client reporting by required deadlines.Liaise with internal parties, including affiliates and ESG specialists, as required to obtain information requested by these RFPs/RFIs as well as seeking review/approval prior to submission.Provide ad-hoc support to the broader Retail Sales team to assist in retail client matters.Retail database management, for Morningstar, Zenith, Lonsec and Financial Express.Establish a relationship with Artega and ensure all regular data requirements are being met.Track and report capacity data in line with stated guidelines and targets.Assist in the development and implementation of new processes and procedures to make the retail client service function more efficient and to reduce errors.Ensure regular maintenance of the investment staff spreadsheet along with the FSC documents.Working with Business Development and Key Account Associates to ensure they have access to the information to help pre-populate some more basic RFIs and other client queries.

Role requirements:

Minimum 5 years’ experience within Financial Services, specifically Funds ManagementRelevant tertiary qualifications, RG146 compliantStrong financial markets and products knowledgeComprehensive understanding of the research process and proven track record of success within a research team across asset classesStrong excel and data skills, with a commitment to continuous improvement and best practice

Additional information:

As part of the Challenger Group you can expect a competitive reward package as well as a range of social and wellbeing focused benefits, flexible working practices and salary sacrifice initiatives. You can see the full range of our benefits here for more information.

#LI-Fidante #LI-GS1 #LI-Hybrid



  • Melbourne, Australia HWL Ebsworth Full time

    Property – Senior Associate 01 February 2024 MELBOURNE | FULL TIME Become a senior member of one of the largest and fastest growing property teams in Australia Work alongside highly regarded Partners within the industry, delivering quality legal service to top tier prominent residential developers, institutional REITs, national...

  • Client Associate

    4 weeks ago


    Melbourne, Australia Findex Full time

    Genuine career opportunity. Join our Risk Insurance team and enjoy flexible work arrangements - work from home or the office. **Ignite your career and join our team!** We have an exciting opportunity for a Client Associate to join our Risk Insurance/Client Services team. If you have a passion for client engagement, the insurance sector and yearn for...


  • Melbourne, Australia Hwl Ebsworth Full time

    MELBOURNE | FULL TIME Become a senior member of one of the largest and fastest growing property teams in Australia Work alongside highly regarded Partners within the industry, delivering quality legal service to top tier prominent residential developers, institutional REITs, national tenants and developers of renewable energy projects Flexible working...


  • Melbourne, Australia SMAART Recruitment Full time

    Competitive remuneration package with bonuses and commission - Adelaide CBD location - A leader in men's Luxury retail **The opportunity**: We are seeking an experience Sales Associate for luxury menswear retailer in Melbourne CBD. An exciting opportunity to represent an international brand and serve as the face of the flagship Australian store. As a Sales...

  • Retail Associate

    4 weeks ago


    Melbourne, Victoria, Australia Alexander McQueen Full time

    Alexander McQueen is a British luxury fashion house founded by Lee Alexander McQueen in 1992. In 2001, the house joined the Kering Group and, since December 2023, is under the creative direction of Seán McGirr. Alexander McQueen is distinctive for an expression of individuality, subversive strength and raw power. With a design studio and atelier based in...


  • Melbourne, Australia Kennedys Full time

    Kennedys is looking for an Associate or Senior Associate with 3-6 years' of experience to join our financial and professional lines practice in Melbourne. The successful candidate will work on a mix of professional indemnity and financial lines matters (including large-scale construction matters, PI matters acting for real estate agents, solicitors,...

  • Senior Associate

    3 weeks ago


    Melbourne, Victoria, Australia Randstad Australia Full time

    Our ClientRandstad are delighted to be partnering with one of Australia's premier banking institutions. We are in search for a Senior Associate. Dedicated to providing unparalleled service to customers. We are looking for an individual passionate about finance, analytics, and making a real impact in a dynamic high performing team. About the OpportunityAs the...


  • Melbourne, Australia HWL Ebsworth Full time

    Insurance (Property) – Associate / Senior Associate 01 February 2024 Sydney | Full Time Broaden your experience and skills with one of the largest dedicated Insurance teams in Australia; Benefit from close interaction with partners, strong peer support and structured career track mentoring; Exposure to a broad cross section of...


  • Melbourne, Australia HWL Ebsworth Full time

    Litigation – Associate/Senior Associate 01 February 2024 MELBOURNE | FULL TIME Working with high calibre clients on regulatory disputes Join the fast growing national legal partnership Flexible work arrangements About us HWL Ebsworth is Australia’s largest and fastest growing legal partnership, with offices in every...

  • Senior Client Advisor

    3 weeks ago


    Melbourne, Australia Burberry Limited Full time

    INTRODUCTION At Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.    We aim to...

  • Senior Client Advisor

    4 weeks ago


    Melbourne, Australia Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today.   We aim to provide...


  • Melbourne, Victoria, Australia Burberry Limited Full time

    INTRODUCTIONAt Burberry, we believe creativity opens spaces. Our purpose is to unlock the power of imagination to push boundaries and open new possibilities for our people, our customers and our communities. This is the core belief that has guided Burberry since it was founded in 1856 and is central to how we operate as a company today. We aim to provide an...


  • Melbourne, Australia HSBC Full time

    Job descriptionSome career choices have more impact than others. At HSBC we exist with the purpose of...


  • Melbourne, Australia Creative Activation Full time

    **Company Description** CGL - Retail Services** is the retail marketing division of the **Clemenger Group**. With our two market-leading brands, **Creative Activation** and **Clemenger Field Marketing**, we offer unparalleled Sales growth for our clients via merchandising, sales teams, brand promoters, store trainers, mystery shopping and...


  • Melbourne, Australia IWC Full time

    An exciting opportunity has become available to join the IWC team, as a Senior Sales Associate at our new Boutique at Collins Street. How will you make an impact?  You will be responsible for achieving strong sales targets, assisting with product, merchandise and inventory management, developing your clientele and establishing a seamless authentic,...


  • Melbourne, Australia FNZ Group Full time

    Client Experience Associate As a Client Experience Associate at FNZ you will play a pivotal role as the primary point of contact for our valued clients, primarily comprising of investors and advisers. You will be responsible for a wide range of client interactions, encompassing both inbound and outbound phone calls, as well as written communication related...


  • Melbourne, Australia Richemont Full time

    An exciting opportunity has become available to join the IWC team, as a Senior Sales Associate at our new Boutique at Collins Street.     How will you make an impact?  You will be responsible for achieving strong sales targets, assisting with product, merchandise and inventory management, developing your clientele and establishing a seamless...


  • Melbourne, Australia HSBC Full time

    Some career choices have more impact than others. At HSBC we exist with the purpose of Opening up a World of Opportunity. We use our unique expertise, capabilities, breadth and perspectives to provide opportunities for our customers and colleagues through global connectivity. We bring together the people, ideas and capital that nurture progress and...

  • Wealth Management

    4 weeks ago


    Melbourne, Australia Anton Murray Consulting Full time

    Melbourne- Wealth Management- Contract or TemporaryOur client is a global tier-one Wealth Management firm seeking an experienced Client Onboarding Associate to join their Account Management Team in Melbourne. - This role is open to working holiday visa-holders, as well as those with longer-term visas and residency._ **Key Responsibilities**: - Review and...

  • Wealth Management

    4 weeks ago


    Melbourne, Australia Anton Murray Consulting Full time

    MelbourneWealth ManagementContract or TemporaryOur client is a global tier-one Wealth Management firm seeking an experienced Client Onboarding Associate to join their Account Management Team in Melbourne.The ideal candidate will have wealth management / retail broking / Wealth Management client onboarding/ KYC / AML experience and ideally some...