Client Care Operator

3 weeks ago

North Ryde, Australia Healius Full time

About the role

We are seeking an individual who is highly motivated to become part of a passionate and engaged team. Your key responsibilities will include, but not be limited to, the following:

Communication with medical staff, both onsite and off-site  Answering enquiries, coordinating courier and medical centre collections, pathology results assistance  General administration duties  Maintain customer confidentiality Liaise with laboratory staff 

About you 

To be considered for this position, you will need to have a great blend of skills, including:

Sound typing/data entry skills (approximately 50 wpm with 98% accuracy)  Previous experience or knowledge of medical terminology is preferred Excellent verbal and written communication skills, including the ability to liaise with individuals at all levels of an organisation  A willingness to adhere to departmental and organisational policies and procedures  Must be a cohesive and contributing member of the team and display positive attitudes towards achieving outcomes  Strong time management, interpersonal and organisational skills  Excellent telephone manner  Strong customer focus and general office skills Sound knowledge of Microsoft Office Suite 

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Employee benefits and wellbeing

Access to a marketplace of exclusive discounts and vouchers from leading Australian and online retailers. An e-learning platform with access to a library of courses and learning paths. An Employee Assistance Program dedicated to employee health and wellbeing provided by professional coaches. Corporate health insurance discounts, banking benefits and novated leasing consultations.

How to apply

Applicants are encouraged to apply online, submitting a current resume and cover letter.

Right to work, background checks and clearances

You must be an Australian citizen or permanent resident or a New Zealand citizen, or hold a valid visa with permission to work. The selection process may include relevant background and clearance checks to assist in determining your suitability for the role.

Vaccines and immunisation

Laverty Pathology is committed to providing a safe working environment and taking all reasonably practicable steps to ensure that its people and the community are protected against vaccine-preventable diseases. The lists the immunisations recommended for health care workers.

Our commitment to diversity and inclusion

Laverty Pathology is an equal opportunity employer committed to creating an inclusive workplace. We seek to recruit from diverse applicants and create teams with skills, perspectives and experiences that complement each other at work. We welcome suitably qualified applicants regardless of age, ethnicity, socio-cultural background, disability, sexual orientation or gender identity.

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