Assistant Studio Manager

4 weeks ago

Sydney, Australia Collective Wellness Group Full time
Who we are:

Collective Wellness Group (CWG) operates as the master franchisor and support office for market leading brand Anytime Fitness, as well as operating the newly launched SUMHIIT Fitness. Our purpose is to inspire healthier lives and we are well on our way to achieving this with our membership base exceeding , people and continuing to grow. 

Our team is dynamic, fast-paced and they help to make Australia healthier in their roles every day

About SUMHIIT Fitness:

SUMHIIT Fitness, an emerging fitness franchise concept, is a hyper-condensed, high-intensity interval training (HIIT) group workout that packs 50 minutes of supercharged exercise into only 35 minutes. Coach-led throughout the session, participants alternate every 60 seconds between heart-thumping cardio on the air bike and strength moves on the floor that keep muscles guessing. The workout unites those who love to push hard, sweat hard and celebrate wins together, creating an intense training experience unique to the fitness industry.

The Role:

As an Assistant Studio Manager, you will lead a dynamic studio team that inspires, transforms and empowers others to live healthier lives and to be the best version of themselves. You will work alongside and report to the Studio Manager to learn and execute business rhythms, success routines and best practice in successfully growing, operating and supporting a fast-paced boutique fitness studio. You will play a critical role in greeting everyone who enters the studio with enthusiasm, energy and knowledge. You will build an inclusive studio community by fostering personal connections with your team and studio members whilst also leading your team in all aspects of people management including hiring, training and development, in order to drive results and performance.

Joining our team offers the chance to be part of a supportive group of professionals dedicated to a meaningful mission, where your analytical abilities will have a direct impact on our success in promoting health and wellness.

This position is a part-time opportunity that requires a commitment of up to 30 hours per week.

Day to day will include:

Assisting the Studio Manager in organising, planning and implementing strategies to reach studio targets Greeting members and guests promptly, enthusiastically and delivering exceptional customer service experiences Managing the execution and consistency of all front desk systems and operating procedures Communicating with prospective new members, understanding their needs and providing an appropriate membership recommendation Selling memberships, class packages and retail products to support the studio achieving monthly KPIs and revenue targets Promoting retail products and educating members on the benefits of products available in the studio Leading daily shift operations including shift huddles, on-the-spot coaching and ensuring membership targets are met  Organising and assisting in the operational success of SUMHIIT’S classes (creating seating charts, assisting members with check-in, preparing equipment etc.) Maintaining the highest of safety and cleanliness standards in and around our studio including regularly cleaning of the lobby, training floor, studio equipment, storage areas and bathrooms Completing product orders and ensuring the studio is well-stocked at all times Conducting lead management activities including telephone enquiries and follow up calls with prospective new members and guests Supporting SUMHIIT’S referral program by routinely inviting members of the community to bring friends, families and co-workers into the studio Participating in new member outreach activities and field marketing events Managing any client or team member concerns Completing daily operations reports and maintaining accurate, up-to-date notes in the studio’s CRM system

Experience and about you:

Displays enthusiasm, energy and a passion for health and fitness Industry Must hold a Certificate III or IV in Fitness Fitness industry / Studio Management experience is highly desired Availability to work early mornings and evenings, Monday – Sunday Ability to coach classes in studio is essential Must hold and maintain a current CPR & First Aid certification Customer service, sales and member engagement experience Enjoys and thrives in sales-focused roles; a go-getter with the ability to direct sales through corporate initiatives, outreach programs and local community events Naturally connects with a range of people and personalities to create a positive, successful & thriving environment for staff and clients Team player with the ability to work collaboratively Confident in setting direction, inspiring action, delegating tasks, training, developing, and holding people accountable Ability to inspire and motivate groups of customers Ability to multi-task in a fast-paced environment Must be punctual and timely in meeting all requirements of performance Desire and capacity to train all fitness levels Excellent verbal and written communication skills Self-starter and forward thinker Manages time well in a fast-paced work environment Open to coaching and feedback

The Perks:

We practice what we preach You will be supported every day to live an active and healthy lifestyle, in a fun and passionate working environment. Further to this our team receive:

The prospect of amazing career growth as the brand evolves on Australian shores  Free gym memberships to all Collective Wellness Group brands  Bustling Crows Nest location and the most beautiful fitness studio to call home

Why work with us:

We are proud to be a certified  Great Place To Work for company with a high-trust, positive workplace culture.

We are devoted to nurturing successful, accomplished people across our team. If you have the drive and ambition to succeed, share our passion for health & wellness, and are excited by the opportunity to be part of an outcome-focused and welcoming team, we want to hear from you.

We thank you in advance for your interest in this position, however, only shortlisted candidates will be contacted for an interview.

The successful applicant will be required to undergo a thorough background check, including a police check and a working with children check.

STRICTLY NO RECRUITMENT AGENCIES PLEASE

#LI-Hybrid

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